Manny Valoy
Hollywood,FL
Summary
Dynamic leader with a proven track record at Nordstrom, enhancing operational efficiency and elevating customer service standards. Expert in budget management and employee development, I've driven teams to exceed sales goals through innovative market analysis and strategic planning. Skilled in bilingual communication, my approach boosts team performance and achieves significant business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
AMIRI
Sawgrass, FL
03.2025 - Current
- Developed key performance indicators to measure effectiveness of operational processes.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Addressed customer concerns with suitable solutions.
- Measured and reviewed performance via KPIs and metrics.
- Managed scheduling, training and inventory control.
- Presented performance and productivity reports to supervisors.
- Collaborated with team leaders on quality audits.
Department Manager
Nordstrom
Aventura, FL
04.2024 - 03.2025
- Led and coached team members to meet and exceed sales goals, driving performance and motivation.
- Ensured the sales floor was merchandised according to company standards and was consistently prepared for business operations.
- Oversaw daily store operations, including staffing, employee performance, and store management, maintaining a high level of customer service.
- Actively involved in the hiring process and continuous training of staff, ensuring team readiness and development.
Operations Manager
Nordstrom
Miami, FL
03.2019 - 04.2024
- Managed the entire shipping and receiving process, ensuring efficient flow of merchandise and proper inventory control.
- Coordinated logistics to support store operations and maintain stock levels.
- Collaborated with team members across departments to streamline operations and optimize performance.
- Ensured adherence to company policies and procedures, contributing to smooth business operations.
- Managed merchandise transfers, RTV's, and damage procedures to ensure timely movement of stock.
- Led annual inventory process, monitored weekly floor counts, and maintained daily reconciliation of stock discrepancies.
- Optimized back-of-house organization for operational efficiency.
- Developed ideas to increase efficiency and reduce operational costs.
- Supported key business initiatives and adhered to all company policies and procedures.
- Managed store supply ordering and maintained budgets for maintenance and expenses.
Supervisor/Senior Customer Service Agent
Goja LLC
Doral, FL
09.2012 - 05.2016
- Evaluates alternative production methods, materials and procedures.
- Management of Fulfilled by Amazon inventory using the online tools in Seller Central.
- Mark inventory codes on goods using proper labeling equipment.
- Shipping and tracking inventory to Amazon (FBA).
- Organizing and training of staff, as well as monitoring staff performance and progress.
- Check inventory to verify the availability of needed stock.
- Maintains satisfactory levels of quality and accuracy for the department, and ensures that the Fulfillment Quality goal is met.
- Worked as an equal member of a five-person team to reduce costs and control the inventory software named SKU VAULT.
Visual Merchandising Team Lead
Banana Republic
New York, NYC
11.2011 - 08.2012
- Create a compelling store experience
- Maintains brand standards and integrity in all areas of visual display.
- Implements all in-store visual display presentations as per current seasonal direction.
- Ensures window presentations are consistent with current seasonal direction.
- Ensures that the current marketing image and signage direction are implemented correctly.
- Ensure all merchandise is represented on the floor in full-size runs, and proper signage is present.
- Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
- Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
Education
Certifications - Information Technology
The Academy
Miami, FL04-2016
Associate of Arts - Graphic And Digital Design
TCI Colleger
New York, NY04-2008
Skills
- Customer Service
- Employee management
- Market analysis
- Budget management
- Recruiting and hiring
- Bilingual
- Expense management
Certification
- CompTIA A+ – August 2017
- MAC OS (5 years)
- Microsoft Office (10+ years)
- MS Office (10+ years)
- Adobe Suite (10+ years)
- Photoshop (10+ years)
- Inventory Management (10+ years)
- Windows (10+ years)
Timeline
Operations Manager
AMIRI
03.2025 - Current
Department Manager
Nordstrom
04.2024 - 03.2025
Operations Manager
Nordstrom
03.2019 - 04.2024
Supervisor/Senior Customer Service Agent
Goja LLC
09.2012 - 05.2016
Visual Merchandising Team Lead
Banana Republic
11.2011 - 08.2012
Certifications - Information Technology
The Academy
Associate of Arts - Graphic And Digital Design
TCI Colleger