Manolo Simmons
Austin,TX
Summary
Reliable leader that quickly masters new concepts and skills. Passionate about helping cultivate a collaborative team. Strong history of providing top-notch service and support to customers and team members alike. Exceptional communication skills with proven track record of optimizing workflow.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Austin, TX
07.2025 - Current
- Implemented efficient workflows, enhancing speed of service during peak hours.
- Fostered a positive team culture, encouraging collaboration and open communication among staff.
- Trained and mentored new baristas, enhancing team performance and product knowledge.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Barista
Starbucks
Lampasas, Texas
11.2023 - Current
- Maintained a clean work environment in accordance with EcoLab and state food safety standards.
- Supported highest standards of conduct and service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Customer Service Representative
GC Plumbing Services
Lago Vista, Texas
05.2021 - 05.2023
- Booked and maintained steady influx of customers for plumbing technicians.
- Created and promoted sales and offerings to new and returning clients.
- Utilized Service Titan software to document services performed, operations information, and dispatch details.
Swim Instructor
Emler Swim School
Austin, TX
09.2019 - 12.2021
- Led instructional classes for children ages 3+ to protect recreational users from real world water dangers.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Documented each student's progress and gave constructive feedback for personal improvement.
Education
High School Diploma -
Lago Vista High School
Lago Vista, TX2020
Some College (No Degree) - Sociology
Arizona State University
Tempe, AZSkills
- Group and individual instruction
- Safety training
- Policy enforcement
- Cash handling accuracy
- Active listening
- Quick learner
- Documentation and record-keeping
- Inventory management
Accomplishments
- Partner of the Quarter award - Starbucks Coffee Company
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Shift Supervisor
Starbucks
07.2025 - Current
Barista
Starbucks
11.2023 - Current
Customer Service Representative
GC Plumbing Services
05.2021 - 05.2023
Swim Instructor
Emler Swim School
09.2019 - 12.2021
High School Diploma -
Lago Vista High School
Some College (No Degree) - Sociology
Arizona State University