Mantrevia Cottle
Hollywood
Summary
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Pharmerica Pharmacy
Fort Lauderdale
01.2025 - Current
- Fills prescription items, as permitted by the State Board of Pharmacy, packaging medications for dispensing and for delivery, meeting the accuracy and productivity standards of the pharmacy
- Labels products appropriately, including cautionary or auxiliary labels
- Participates in the periodic inventory of the pharmacy
- May check in drugs and supplies, stock shelves and remove out-of-date items from the inventory
- Prepares medications including emulsions, liquids, powders and ointments, which may include non-sterile compounding
- May process returned medications from the facility for credit or destruction
- Works with automated machine to prepack drugs;
- Manages inventory functions such as monitoring pharmaceutical levels and identify expired medications, managing to the pharmacy standard for Days on Hand;
- Inputs patient data and medication orders into a computer system to produce labels (data entry);
- Services facility-based medication dispensing machines (e.g., RxNow)
Medication adherence pharmacy technician- Contract
Healthcare Support Staffing
Miramar, FL
08.2025 - 11.2025
- Working on the Medication Therapy Management team to make outbound and handle inbound calls to members to confirm eligibility for MTM services and then try to get them enrolled in the program.
- Calls will focus on: Statins (cholesterol), Diabetes medications, Hypertension medications
- Types of calls: Late refill reminder calls, calls to patients who are new to a specific medication, future adherence predictor calls
Data entry/ pharmacy fill tech
Polaris pharmacy services
Fort Lauderdale
04.2024 - 01.2025
- Pull/pick medications from shelving and other medication storage areas (prepack racks)
- Fill daily drug orders accurately and efficiently and in a timely and prioritized manner, under the direct supervision of a pharmacist
- Assist in staging dept
- Maintain assigned inventory section
- Assist in processing returned drugs and recycle/dispose per procedure
- Run TCGRx
- Perform non-sterile compounding when necessary.
- Follow all applicable government regulations, including HIPAA
- Prepared and packaged medications accurately for patient prescriptions.
- Maintained inventory of pharmaceutical supplies and reported shortages promptly.
- Operated pharmacy software to input and manage prescription orders.
Pharmacy technician
CVS Pharmacy
07.2023 - 08.2024
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Answered pharmacy telephones to respond to questions or requests.
- Ability to multitask, work independently, meet deadlines and be flexible
- Performs duties assigned by the Pharmacist such as utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
- Filling prescriptions by retrieving, counting, pouring pharmaceutical drugs
- Verifying medicine is correct and checking for possible interactions.
- Immediately reports prescription error to the Pharmacist and adheres to company policies and procedures in regards to pharmacy errors and quality improvement
Customer service pharmacy technician
Walgreens
10.2022 - 06.2023
- Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines, enters new and refill orders for processing.
- Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Customer Service Representative
TTEC/ Bank of America
11.2020 - 03.2022
- Answering questions, finding solutions to issues, addressing concerns or complaints, providing important information, and ensuring every customer is satisfied with their experience with the company and its products or services.
Customer Service Representative
SmartContact
01.2020 - 11.2020
- Managed inbound and outbound customer calls in a timely manner
- Identify customer needs and wants
- Researched every issue and provided a solution
Customer Service Representative
Teleperformance
01.2018 - 01.2019
- Provided customer service assistance for customers
- Assisted with billing issues and technical support in a timely manner.
- Made requested plans and account changes
- Consistently improved customer satisfaction through expert resolution of conflicts, issues and/or concerns.
- Repacked customer old plans with new updated plans while maintained customer from disconnecting services
- Answered supervisor calls in a timely manner being listed as a top Subject Matter Expert (SME)
Customer Service Representative
Iqor
01.2017 - 07.2017
- Answered customer calls in regards of existing accounts
- Made requested plans and account changes
- Responded to questions and concerns about service, and escalated calls appropriately.
- Consulted with customers to evaluate their needs and determine best options
- Consistently improved customer satisfaction through expert resolution of conflicts, issues and/or concerns
Education
High School Diploma -
Miramar high school
Miramar, FLSkills
- Patient Confidentiality
- Pharmaceutical Sales and Services
- Ordering and Stocking Medications
- Microsoft office, Excel
- Framework LTC/ECM
- Problem-Solving Skills
- FDA and HIPAA Compliance
- Data entry
- Workflow optimization
- Problem-solving skills
- Inventory management
- Prescription filling
- Medication packaging
- Compliance adherence
- Pharmacy software operation
- Compounding medications
Certification
Registered Pharmacy technician
Timeline
Medication adherence pharmacy technician- Contract
Healthcare Support Staffing
08.2025 - 11.2025
Pharmacy Technician
Pharmerica Pharmacy
01.2025 - Current
Data entry/ pharmacy fill tech
Polaris pharmacy services
04.2024 - 01.2025
Pharmacy technician
CVS Pharmacy
07.2023 - 08.2024
Customer service pharmacy technician
Walgreens
10.2022 - 06.2023
Customer Service Representative
TTEC/ Bank of America
11.2020 - 03.2022
Customer Service Representative
SmartContact
01.2020 - 11.2020
Customer Service Representative
Teleperformance
01.2018 - 01.2019
Customer Service Representative
Iqor
01.2017 - 07.2017
High School Diploma -
Miramar high school