Manuel Alfaro
Dallas,TX
Summary
Accomplished Supervisor with a proven track record at Dallas Cowboys Merchandise, adept in Operations Management and fostering strong team collaboration. Spearheaded initiatives that slashed operational costs significantly, while enhancing employee engagement through innovative reward programs. Excels in strategic planning and interpersonal communication, ensuring project success and elevated customer satisfaction.
Overview
2023
2023
years of professional experience
Work History
Supervisor
Dallas Cowboys Merchandise
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Supervisor De Producción
Dcm
Frisco, TX
06.2007 - 09.2022
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Graduó - Secundaria Bacica
Secundaria Altavista
Mexico07.1978
Skills
- Inventory Control
- Schedule development
- Priority management
- Software experience
- Business Administration
- Financial Management
- Business Development
- Data Analytics
- Analytical Thinking
- Interpersonal Skills
- Relationship Building
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Project Management
- Expectation setting
- Department organization
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Attention to Detail
- Time Management
- Excellent Communication
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Organizational Skills
- Team building
- Active Listening
- Professionalism
- Adaptability
- Self Motivation
- Reliability
- Idea Development and Brainstorming
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
Languages
Inglés y español
Native or Bilingual
Timeline
Supervisor De Producción
Dcm
06.2007 - 09.2022
Supervisor
Dallas Cowboys Merchandise
Graduó - Secundaria Bacica
Secundaria Altavista