Manuel Anido
Miami,FL
Summary
Dynamic leader with proven success in enhancing customer satisfaction at CDR Maguire through effective resolution of escalated inquiries and coaching teams for excellence. Skilled in multitasking and motivational techniques, fostering both team and individual growth. Demonstrates exceptional organizational and interpersonal skills, significantly improving client loyalty and team performance. Imaginative and upbeat with excellent relationship-building, communication and multitasking abilities. Educates youth in multiple skill sets and subjects. Safety-driven and security-focused with passion for youth advocacy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Supervisor
CDR Maguire
02.2021 - 01.2024
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
Youth Basketball Coach
Elite Basketball Academy
08.2020 - 08.2022
- Enhanced player skills through personalized coaching and feedback.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Acted as positive role model for team participants and in community.
- Increased player motivation with tailored goal-setting and progress tracking strategies.
Customer Service Representative
Milam's Market
03.2018 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Biochemistry
Miami Dade College
Miami, FL07.2022
High School Diploma -
Center For International Education A Cambridge Associate Sch
Homestead, FL07.2019
Skills
- Team coaching
- Multitasking and Organization
- Motivational Skills
- Exercise Progression Planning
- Parental Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative Supervisor
CDR Maguire
02.2021 - 01.2024
Youth Basketball Coach
Elite Basketball Academy
08.2020 - 08.2022
Customer Service Representative
Milam's Market
03.2018 - 01.2021
Associate of Science - Biochemistry
Miami Dade College
High School Diploma -
Center For International Education A Cambridge Associate Sch
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