Manuel Barbosa
Houston,TX
Summary
Experienced EVS Assistant Director with expertise in strategic planning, budget management, and team leadership. Proven ability to foster client relationships and enhance patient satisfaction. Committed to driving hospital success through effective collaboration and partnership development. Results-oriented professional with a strong focus on operational excellence and business growth.
Overview
15
15
years of professional experience
Work History
Assistant Director
Crothall Healhcare
Houston, TX
07.2023 - Current
- Managed daily operations of 1st shift EVS department.
- Collaborated with department heads to optimize operational procedures, improving service quality.
- Developed strategic initiatives to streamline processes, reducing operational delays.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Implemented cost-saving measures, maintaining quality standards while reducing operational costs.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Operation Manager
Crothall Healthcare
Houston, TX
06.2020 - 07.2023
- Managed team of 29 staff (housekeeping/trash techs) across two buildings (Memorial Hermann SW & University Place) to ensure operational excellence.
- Executed HR duties including hiring, discipline, training, scheduling, and payroll management to support team effectiveness.
- Oversaw deployment of Virtual Manager and developed custom work duties to optimize workflow and enhance service delivery.
- Conducted rounds of assigned areas to inspect staff performance and address issues or concerns with the department.
- Identified and labeled biohazard waste to ensure compliance with safety regulations.
Event/Operation Manager
MUV
02.2011 - 05.2020
- Led site visits and pre-events meetings with clients to discuss the flow and overview of the event and identify any areas of concern
- Synchronized all necessary departments to ensure all set ups and activities were executed in a timely manner
- Processed post-event summaries, invoices, and critiqued execution of event for general client service satisfaction
- Built strong relationship with key clients such as WWE, UHG & Labatt
Education
Texas Tech University
05-2011
Skills
- Budget management
- Client relationship management
- Staff management
- Client management
- MS Office Suite
- Time Management
- Bilingual in English and Spanish
- Effective communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Director
Crothall Healhcare
07.2023 - Current
Operation Manager
Crothall Healthcare
06.2020 - 07.2023
Event/Operation Manager
MUV
02.2011 - 05.2020
Texas Tech University
AWARDS AND ACKNOWLEDGEMENTS
Maintained strong relationship with Microsoft/Dell too meet and exceed sale goals, Exclusive Event manager for WWE, UHG, CWT & Labatt