Manuel Benitez
The Bronx,NY
Summary
Experienced planning and operations specialist with a proven track record in maximizing resource utilization to drive scalable growth and enhance profitability. Demonstrates strong problem-solving skills and a systematic approach to project management. Excels in building effective relationships and leading teams to achieve organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Auto Body Shop Manager
Empire Automotive Collision
Bronx, NY
01.2021 - Current
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responded to customer inquiries in a timely manner.
- Developed and implemented procedures for the efficient operation of the shop.
- Formed and sustained strategic relationships with clients.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Resolved customer complaints promptly and professionally.
- Facilitated prompt resolution of customer problems and complaints.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Managed relationships with external vendors and service providers.
- Delegated work to staff, setting priorities and goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Wrote complete and accurate cost estimates for labor and parts.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Complied with federal, state and local regulations affecting body shop operations.
- Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime, and generate new revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Greeted customers and took time to answer questions.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Researched new technologies and processes to improve productivity in the shop environment.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Auto Body Shop Manager
CJ Car Care
Bronx, NY
03.2015 - 12.2020
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Wrote complete and accurate cost estimates for labor and parts.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Complied with federal, state and local regulations affecting body shop operations.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Updated and maintained databases with current information.
Auto Body Shop Manager
Autorama
Roswell, GA
06.2005 - 09.2014
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Wrote complete and accurate cost estimates for labor and parts.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Created detailed reports outlining progress made on projects as well as any issues that arose during repairs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
- Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
- Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
- Developed strategies to increase profitability and efficiency in the shop.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Greeted customers and took time to answer questions.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
- Researched new technologies and processes to improve productivity in the shop environment.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Delegated work to staff, setting priorities and goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
Education
High School Diploma -
South Bronx High School
Bronx, NY06-1994
P.S 27
Bronx, NY06-1990
Some College (No Degree) - Engineering
West Georgia Technical College
La Grange, GASkills
- Insurance liaison
- Damage assessment
- Industry networking
- Parts ordering
- Employee scheduling
- Vehicle diagnostics
- Work order management
- Expert estimator
- Collision repair
Certification
- ASE B6 Damage Analysis and Estimating
- I-Car Damage Analysis Course
- NY State Independent Adjudters License
- CCC Estimating Software
- Audatex Collision Estimating Software
Languages
Spanish
Professional
Timeline
Auto Body Shop Manager
Empire Automotive Collision
01.2021 - Current
Auto Body Shop Manager
CJ Car Care
03.2015 - 12.2020
Auto Body Shop Manager
Autorama
06.2005 - 09.2014
High School Diploma -
South Bronx High School
P.S 27
Some College (No Degree) - Engineering
West Georgia Technical College