Manuel Burciaga
Chula Vista,CA
Summary
"Doesn't matter what you do, just do it better than anyone else"- Mom. I'm an individual that is always pursuing to do my best even when no one is looking. A company I'd thrive in will have similar principles and is willing to learn and grow along the way.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager of Operations
SDTW Direct/ San Diego Tire and Wheel
05.2013 - Current
- Manage Team of 30 Employees
- Retail Brick and Mortar and Ecommerce Management
- Inventory Management
- Sales (Phone, Customer facing, ecommerce)
- Set up ecommerce sales logistics (Parcel/ LTL)
- Innovate and create new systems and processes for better business efficiency
- Analyze Data
- Accounts Payable/ Receivable
- HR/ Payroll
- Create New Vendor Accounts
- Closing Reports
- Training and Development
Service Advisor
Bob Baker Toyota
09.2012 - 05.2013
- Provide customer service
- Write up repair orders to customer needs
- Up sell needed repairs on vehicles
- Get cars done in timely manner
- Special order parts needed
- Relay work to technicians
Store Manager
San Diego Tire and Wheel Outlet
10.2010 - 09.2012
- Manage a team of four employees
- Maintain high quality customer service
- Tire and high-end custom wheel sales
- Phone sales
- Manage store inventory
- Cash control
- Open/Close store
- Conduct Shop Meetings
- Organize shop
Assistant Manager/Automotive Technician
Cox Auto Service
02.2009 - 02.2010
- Open/Close store
- Provide quality customer service
- Recommend and up sell parts and services needed on customer vehicles
- Phone sales
- Order required parts needed for repairs
- Automotive diagnostics
- Perform Any Mechanical Repairs
- Clean and organize shop
Automotive Technician
Firestone Auto Care
11.2007 - 02.2009
- Service Brakes
- Perform Oil Changes
- Perform Alignments
- Perform Basic Diagnostics
- Tire Mounting and Balancing
- Work on Fleet Vehicles
Tire Technician
Leininger & Short Tire Service
02.2007 - 07.2007
- Customer service
- Removed, repaired, replaced, balanced, and rotated tires
- Worked on Semi Trucks, Tractors, split rims
- Inventory Maintenance
Lot Porter
Infiniti of Montclair
10.2006 - 12.2006
- Ensured timely delivery of vehicles to customers
- Greeting and assisting customers promptly.
- Wash Customer/New Vehicles.
Show Host
Sea World of San Diego
04.2005 - 07.2006
- Customer service
- Welcomed guests to stadium performances
- Maintain Cleanliness of stadiums and other park areas
Education
EMT-Basic Completion Certification - Fire Science
San Diego Miramar College
San Diego, CA10.2008
Diploma - Automotive Technology
Universal Technical Institute (UTI)
Rancho Cucamonga, CA09.2007
Diploma -
La Jolla High School
La Jolla, CA06.2006
Skills
- Team Leadership
- Staff Training and Development
- Operations Management
- Ecommerce
- HR/ Payroll
- Accounts Payable/Receivable
- Quickbooks
- Microsoft Office
- Ecommerce
- Automotive Repair
- Wheels/ Tires/ Aftermarket Parts
- Parcel/ LTL Logistics
Certification
- EMT Basic- Completion Certification
- Certified ALLDATA Automotive Specialist
- Certified Ford Technical Customer Handling
- UTI Sun Oscilloscope Emission Tester
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager of Operations
SDTW Direct/ San Diego Tire and Wheel
05.2013 - Current
Service Advisor
Bob Baker Toyota
09.2012 - 05.2013
Store Manager
San Diego Tire and Wheel Outlet
10.2010 - 09.2012
Assistant Manager/Automotive Technician
Cox Auto Service
02.2009 - 02.2010
Automotive Technician
Firestone Auto Care
11.2007 - 02.2009
Tire Technician
Leininger & Short Tire Service
02.2007 - 07.2007
Lot Porter
Infiniti of Montclair
10.2006 - 12.2006
Show Host
Sea World of San Diego
04.2005 - 07.2006
Diploma -
La Jolla High School
- EMT Basic- Completion Certification
- Certified ALLDATA Automotive Specialist
- Certified Ford Technical Customer Handling
- UTI Sun Oscilloscope Emission Tester
EMT-Basic Completion Certification - Fire Science
San Diego Miramar College
Diploma - Automotive Technology
Universal Technical Institute (UTI)
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