Manuel castillo
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a knowledge of the customer service industry. Bilingual, hardworking and ready to join my next team.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ACT
01.2023 - 05.2023
- BANK OF AMERICA
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
Customer Service Representative
Maximus
01.2021 - 10.2022
- Obama care/Marketplace customer service
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Teleproformance
01.2018 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- UNITED HEALTHCARE csr
- Spectrum retention csr
Education
High School Diploma -
Lopez Early College High School
Brownsville, TX07.2017
Skills
- Typing Proficiency
- Stockroom Procedures
- System Implementation
- Process OptimizationVOLL
- Financial Records
- Clerical Support
- Workflow Processes
- Volunteer Program Assistance
Volunteer Experience
FEB 2015 - PRESENT | Little miss kickball, Brownsville, TX
• Provide training direction,encouragement,motivation,and nutritional advice to prepare athletes for games, competitive events, or tours.
• Plan,organize,and conduct practice sessions.
• Explain and enforce safety rules and regulations.
• Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.
• Teach instructional courses and advise students.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ACT
01.2023 - 05.2023
Customer Service Representative
Maximus
01.2021 - 10.2022
Customer Service Representative
Teleproformance
01.2018 - 11.2020
High School Diploma -
Lopez Early College High School
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