Manuel Duarte
South Amboy,NJ
Summary
Dynamic customer service professional with a proven track record at Prospect Airport Services, adept at problem resolution and data entry. Known for outstanding communication skills and fostering customer loyalty through empathetic interactions. Successfully managed escalations, ensuring timely resolutions and maintaining brand reputation while providing exceptional support to diverse clientele.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Prospect Airport Services
01.2021 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Airport Service Agent
ABM Aviation
03.2017 - 01.2021
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
Passenger Service Assistant
Airserv Aviation Services
03.2014 - 01.2017
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
Education
High School Diploma -
Dardo Rocha Vocational High School
Buenos Aires, Airgentina12-1982
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Customer Service Agent
Prospect Airport Services
01.2021 - Current
Airport Service Agent
ABM Aviation
03.2017 - 01.2021
Passenger Service Assistant
Airserv Aviation Services
03.2014 - 01.2017
High School Diploma -
Dardo Rocha Vocational High School
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