Manuel Espino
Tolleson,AZ
Summary
Detail-oriented Process Assistant experienced in managing workflow and streamlining processes. Expertise in coordinating tasks and implementing improvements that enhance efficiency. Developed strategies that optimize productivity and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
Phoenix, AZ
2024.06 - Current
- - Implemented FIFO (First-In, First-Out) inventory management to maintain product quality and reduce waste.
- - Addressed processing delays by analyzing workflows and identifying bottlenecks., enhancing operational efficiency.
- - Streamlined workflows with team members, improving productivity.
- - Supported order processing and inventory management, ensuring timely, accurate fulfillment of customer orders.
Debt Collection Specialist
Bank of America
Phoenix, AZ
2025.03 - 2026.03
- Communicated with customers to negotiate payment arrangements effectively.
- Managed accounts to facilitate timely debt recovery efforts.
- Updated account information in internal databases accurately.
floor lead
Empereon Constar
Phoenix, AZ
2021.09 - 2022.11
- Reviewed floor representative calls to provide feedback
- Conducted one-on-one coaching sessions for team members
- Guided coaching efforts to improve floor production and increase revenue collected
Debt collector
Empereon Constar
2021.06 - 2021.09
- Processed security payments for delinquent accounts on open and closed delinquent accounts.
- Emphasizing and asking probing questions to understand The clients' current and future financial ability.
- Negotiated payment agreements that aligned client needs with business objectives for sustainable outcomes.
Education
Highschool diploma -
Maryvale highschool
Phoenix, AZSkills
- Microsoft Excel
- Microsoft Word
- Knowledgeable with Microsoft PowerPoint
- Computer efficiency
- Device efficiency
- Customer engagement
- Team collaboration
- Goal achievement
- Stress management
- Dependable
- Fluent in English
- Bilingual communication
Successes And Accomplishments
- Had the opportunity to mentor employees and encourage more participation in work settings
- Strengthening my communication skills was a great learning curve I was overcoming
Timeline
Debt Collection Specialist
Bank of America
2025.03 - 2026.03
Process Assistant
Amazon
2024.06 - Current
floor lead
Empereon Constar
2021.09 - 2022.11
Debt collector
Empereon Constar
2021.06 - 2021.09
Highschool diploma -
Maryvale highschool