Manuel Gomez
San Jose,California
Summary
I am a team-oriented Retail Sales Associate who is recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. I also bring in-depth knowledge of product use and care requirements. I find myself to be a highly-motivated employee with desire to take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
AT&T
San Jose, California
11.2022 - Current
- Utilization of CRM tools for following up with customers on transactions
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
- Interfaced with customers, coworkers and management on a regular basis to ensure efficiency and understanding of everyone
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Perform opening and closing procedures as per corporate policy, including merchandising, cleaning, and prepping cash registers.
Real Estate Agent
eXp Realty, LLC
San Jose, California
01.2021 - 12.2022
- Knowledgeable in Microsoft softwares (Word, Excel, Template, Outlook, OneNote)
- Created proficient filing system networks to maintain a proper flow of clients
- Educated and maintained a personal CRM for clientele needs
- Managed real estate transactions from initiation to closing
- Showed residential properties and explained features, value and benefits of available homes.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Barista
Starbucks
San Jose, California
08.2019 - 02.2021
- Providing exceptional customer service to community and staff
- Creating and updating daily meal specials and drink options for community
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Aided to customer requests for refunds and remaking food
- Supported highest standards of conduct and service to support company reputation.
- Preformed opening and closing procedures for food industry to ensure cleanliness for staff and families
Education
High School Diploma -
Yerba Buena High School
San Jose, CA06.2018
Computer Science
Evergreen Valley High School
San Jose, CASkills
- Inventory Management
- Customer Service
- Verbal and Written Communication
- Relationship Building
- Team Player
- Active Listener
- Traditional marketing
- Business consultant
- Lending
- Presenting
- Comparative market analysis
- Innovative marketing strategist
- Microsoft/CRM expert
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
AT&T
11.2022 - Current
Real Estate Agent
eXp Realty, LLC
01.2021 - 12.2022
Barista
Starbucks
08.2019 - 02.2021
High School Diploma -
Yerba Buena High School
Computer Science
Evergreen Valley High School
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