Manuel Gutierrez
Chelsea,MA
Summary
Driven retail professional with a proven track record at different stores, excelling in customer satisfaction and store organization. Skilled in cash management and stock replenishment, I significantly contributed to team success through exceptional service and efficient inventory control. Demonstrates strong communication and teamwork abilities, enhancing store performance and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Backroom and Merchandise Associate
Home Goods Warehouse
08.2023 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Cashier and Sales Associate
Burlington Coat Factoy
03.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Team Member
Macdonals
05.2023 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Skills
- Retail experience
- Store Organization
- Cash Management
- Stock replenishment
- Product inventory counts
- Stock Rotation
Affiliations
- YMCA
Running, read different kinds of books, see movies.
I like to be an active person who enjoys feeling the outdoors when running, trying to improve myself compared to the previous day,
I enjoy reading different types of books on any topic which improves my English language learning.
I am a person who enjoys watching a good movie that has a complete plot which encourages one not to leave the screen, in general I enjoy dramas, action, comedies.
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Backroom and Merchandise Associate
Home Goods Warehouse
08.2023 - Current
Team Member
Macdonals
05.2023 - 06.2023
Cashier and Sales Associate
Burlington Coat Factoy
03.2023 - 01.2024