Manuel Gutierrez
El Paso
Summary
Multi-Skilled General Laborer with Extensive Hands-On Experience in diverse environments. Operates manual labor equipment while ensuring organized and safe workspaces. Contributes to team dynamics through adaptability and a strong work ethic. Delivers exceptional customer service with effective multitasking and time management skills.
Overview
31
31
years of professional experience
Work History
Regional Operations Manager
Stagecoach Cartage & Dist LLC
El Paso
02.1995 - 04.2026
- Coordinated daily operations across multiple regions, ensuring seamless logistics processes.
- Prepared work schedules and assigned duties to optimize team productivity.
- Engaged customers through effective verbal communication to assess needs and requirements.
- Reviewed financial statements and sales reports to identify trends and inform strategic decision-making.
- Resolved customer complaints promptly, fostering positive relationships between clients and management.
- Visited regional locations to verify operational effectiveness and functionality.
- Collaborated with department heads on project plans for regional operations initiatives.
- Negotiated contracts with vendors to secure favorable terms, enhancing cost-effectiveness for operations.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Performed route optimization analysis to reduce transit time and improve efficiency.
- Resolved any discrepancies between invoices and actual deliveries.
- Managed logistics operations to ensure timely transportation of goods.
- Supervised a team of dispatchers responsible for scheduling pickups and deliveries and ensuring compliance with safety regulations.
- Coordinated the dispatch of vehicles for pick-up and delivery of goods.
- Coordinated intermodal transportation schedules and routes for efficiency.
- Resolved logistical issues promptly to minimize delays.
- Utilized dispatch software for tracking shipments and resources.
- Developed relationships with carriers to facilitate smooth operations.
- Resolved transit issues promptly, ensuring accurate documentation.
- Developed and maintained relationships with customers, vendors, and other stakeholders to ensure efficient delivery of services.
- Negotiated contracts with carriers to secure competitive pricing while ensuring quality service levels were met.
- Coordinated pickup times with shippers and carriers according to customer specifications.
- Provided support to sales team regarding customer inquiries and rate negotiations.
- Researched rate quotes for customers based on their individual needs.
- Communicated regularly with drivers about their routes, schedules, pickups and deliveries.
- Investigated claims related to lost or damaged freight due to improper handling or negligence.
- Reviewed carrier performance metrics against internal standards to identify areas needing improvement.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Responded to customer messages in regards to delivery issues.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Effectively resolved complaints by working closely with customers.
- Provided customers contacting call center with exceptional service and support.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Built strong relationships with drivers, facilitating effective communication and swift problem resolution.
- Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
- Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
- Negotiated rates with third-party carriers for outsourced transportation needs.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.
- Operated various vehicles for safe transportation of goods and personnel.
- Followed designated routes to ensure timely deliveries and pickups.
- Conducted regular vehicle inspections to maintain operational safety standards.
- Maintained accurate delivery logs and paperwork for compliance purposes.
- Communicated effectively with dispatch teams regarding route changes or delays.
- Adhered to all traffic regulations and safety protocols during operations.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Reported any vehicle malfunctions or accidents immediately to management.
- Adapted to changing routes or schedules as required by the employer.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Ensured vehicle was free from damage at the end of each shift to maintain operational efficiency.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Maintained accurate logs of driving hours and vehicle maintenance.
- Assisted in training new drivers on company policies and procedures.
- Reported any mechanical problems encountered with vehicles to supervisors immediately.
- Managed fuel expenses by monitoring fuel consumption and ensuring that the truck is filled up at designated stops whenever necessary.
- Performed pre-trip inspections of trucks to ensure safe operation and compliance with federal regulations.
- Maintained accurate logbooks, records, and manifests for cargo transported.
- Delivered freight in an efficient, timely, and courteous manner while adhering to company policies and procedures.
- Communicated regularly with dispatchers regarding routes taken and changes due to traffic conditions or other factors affecting delivery schedules.
- Attended mandatory safety meetings and training sessions conducted by employers periodically.
- Responded quickly to emergency situations such as accidents or breakdowns.
- Drove tractor trailer combinations over long distances to deliver goods to customers in a timely manner.
- Checked load security prior to departure and during stops along the way.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Updated logs with timely and accurate information to meet internal requirements and DOT recordkeeping demands.
Education
High School Diploma -
Riverside High
El Paso, TX05-1980
Skills
- Operations management
- Operational logistics
- Route optimization
- Dispatch coordination
- Vendor management
- Contract negotiation
- Customer relationship management
- Continuous improvement
- Decision making
- Team leadership
- Conflict resolution
- Effective communication
- Vendor relations
- Document coordination
Languages
Spanish
Professional
Accomplishments
- Six Sigma Green Belt
Additional experience
- Feb 1995 to Aug 1996 - Stagecoach Cartage - Local, Regional, OTR driving. 53' dryvan - Intermodal container/chassis 20', 40', 45'. flatbed - lumber, piping, 20', 40', 60' rebar.
Additional
- June 1993 to Feb 1995 - D.A.J. Enterprises - Local, Regional, OTR driving. 53' dry van - Intermodal container/chassis 20', 40', 45'. flatbed - lumber, piping, copper cathodes. Fill in at Gate clerk and railcar offloading.
Additional
- Jan 1989 to June 1993 - Borden Dairy - Local route sales driver - Drove refrigerated 53', 28' and box truck. Utilized pallet jack / power jack / wheel dolly for store delivery. Responsible for providing product for store sales - rotate product - move slower movers to higher volume stores. Maintain assigned back stock clean and manageable. Updated POS as needed for promotional items. Depending on volumes stores were serviced at a minimum of twice per week and a maximum of daily with the exception of off-days.
Additional
- June 1987 to Jan 1989 - Industrial Uniforms. Managed deliveries of Uniforms, mats/mops, shop towels. Inside sales for additional supplies and contracts. Drove a rear loading step-van - sorted products by delivery route returned to the plant with soiled goods. Serviced locations weekly or as indicated by contract profile.
Additional
- March 1985 to June 1987 - Sierra Distributors - Local route sales driver - Drove 45' 16 bay / 53' trailer. Utilized pallet jack / power jack / wheel dolly for store delivery. Responsible for providing product for store sales - rotate product - move slower movers to higher volume stores. Maintain assigned back stock clean and manageable. Updated POS as needed for promotional items. Depending on volumes stores were serviced at a minimum of twice per week and a maximum of daily with the exception of off-days.
Timeline
Regional Operations Manager
Stagecoach Cartage & Dist LLC
02.1995 - 04.2026
High School Diploma -
Riverside High