Manuel Magana-Bonilla
Norwalk,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
03.2023 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Cashier
WaBa Grill
09.2022 - 12.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained cash drawer of $120 or more per shift.
- Greeted customers entering store and responded promptly to customer needs
Host
California Pizza Kitchen
08.2021 - 02.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
No Degree - Computer Science
Santa Monica College
Santa Monica, CA05.2026
High School Diploma -
Columbus High School
Downey, CA03.2021
Skills
- Special Orders and Dietary Restrictions
- Register Operations
- Equipment Checks and Assessments
- Program Monitoring and Tracking
- Cash Register Operation
- Menu Memorization
- Billing and Invoicing
- Customer Service and Assistance
Languages
Spanish
Native or Bilingual
Timeline
Guest Advocate
Target
03.2023 - Current
Cashier
WaBa Grill
09.2022 - 12.2022
Host
California Pizza Kitchen
08.2021 - 02.2022
No Degree - Computer Science
Santa Monica College
High School Diploma -
Columbus High School
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