Manuel Marquez
Downey,CA
Summary
As a trained professional, I have the ability to adapt to a fast-paced environment, and I aim to utilize the skills I have gained thus far. My goal is to obtain a position where I may ensure high-end performance as a team player, focus on completing daily agendas, and build relationships with colleagues who may exhibit similar perseverance to achieve the opportunity to advance.
Overview
2026
2026
years of professional experience
Work History
Service Advisor
Caliber Collision
2021 - Current
- Organization and multi tasking skills, exceptional time management skills, and able to adapt to fast paced environment.
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety and value.
- Proficient in CCC One and Mitchell
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for customers.
- Knowledgeable in dealing with Preferred Insurance Partners
Parts Counter Person
Jaguar Land Rover of Cerritos
2022 - 2022
- Responsible for selling parts to all available customers. Over the counter, through the shop, or on the phone while providing exceptional customer service.
- Communicated proficiently with customers and staff members to meet company standards.
- Pulling and filling orders from stock, verifying accuracy and inventory levels using CDK.
- Main point of contact for customers in the Wholesale Parts and Service Department
Parts Driver
LKQ Corporation Inc.
2017 - 2021
- As a parts driver, I drive a company vehicle in a safe, courteous, and responsible manner.
- Confirming orders with customers while also obtaining signatures, payments while using a company phone.
- Physically loading up a company truck and working as a team at the branch.
- Meeting specific quality, production and safety standards.
- Perform repetitive tasks in a safe and timely manner.
Service Porter/ Jr. Advisor
Volkswagen of Cerritos
2016 - 2017
- My position as a service porter/ Jr. advisor, I led my coworker in properly organizing front and back vehicle lots for proficient access to customers and employees.
- Performed exterior and interior vehicle checks for vehicles entering service maintenance.
- Safely drove customers to their desired location within a five mile radius of the dealer.
- Produce repair orders for customers, including cost and time estimates, with full transparency.
- As I grew stronger in my positions, my responsibilities were to also manage, oversee the dealership's workflow and schedule.
Parts Driver
Lexus Of Cerritos
2015 - 2016
- As a parts driver, I accurately and efficiently delivered car parts to body shops.
- Effectively handled cash, checks and credit card payments.
- Led and worked as a team to handle incoming inventory.
- Express clear communication amongst auto shops/customers.
- When unexpected circumstances arise, I had to adapt quickly and effectively to change delivery situations.
Education
High School Diploma -
Downey High School
Downey, CA06-2012
Skills
- Leadership
- Communication
- Strategic Planning
- Working as a Team
- Learning new Hardware
- Goal-oriented mindset
- Problem solving
- Strong work ethic
- Account management
- Multitasking and organization
- Workflow management
References
References available upon request.
Timeline
Service Advisor
Caliber Collision
2021 - Current
Parts Counter Person
Jaguar Land Rover of Cerritos
2022 - 2022
Parts Driver
LKQ Corporation Inc.
2017 - 2021
Service Porter/ Jr. Advisor
Volkswagen of Cerritos
2016 - 2017
Parts Driver
Lexus Of Cerritos
2015 - 2016
High School Diploma -
Downey High School