Manuel Mendez
Dallas
Summary
Dynamic and bilingual professional with a strong work ethic, experienced at The Hockaday School in security and customer service. Proven ability to enhance client satisfaction through effective communication and critical thinking. Adaptable team player skilled in managing high-pressure situations while ensuring safety and compliance. Committed to delivering exceptional results in every role.
Overview
9
9
years of professional experience
Work History
Security Officer
The Hockaday School
Dallas
05.2023 - Current
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
- Operated communication systems between officers stationed throughout the facility.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Verified photo IDs and passports to allow guests, vendors, and contractors' passage.
Scheduling Coordinator
Restoration Hardware
Dallas
02.2023 - 05.2023
- Developed effective scheduling processes to achieve production objectives.
- Resolved customer inquiries regarding scheduled delivery changes, or the availability of services and products.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Provided support to customers regarding their delivery status, and how soon they can receive their furniture items.
- Set and confirmed customer deliveries by providing the best customer service, such as answering any questions, and getting the soonest delivery to achieve customer satisfaction.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Collaborated with other departments to coordinate resources when necessary.
Scheduling Coordinator
Chawla Orthodontics
Rosemont
07.2022 - 09.2022
- Addressed inquiries from prospective patients regarding orthodontic treatment options such as braces and Invisalign.
- Facilitated phone-based payment transactions for patient accounts, enhancing billing accuracy.
- Engaged with individuals over the phone who are interested in ortho or dental services, to facilitate their registration as new patients.
- Scheduling existing patients and new patients for their next visit to see the orthodontist or dentist.
- Addressed insurance-related inquiries to enhance client understanding and satisfaction.
- Handled patient billing concerns from mailed statements, delivering thorough and precise responses.
Alcohol Technician
Recovery Monitoring Solutions
10.2020 - 06.2022
- Completing daily tasks such as completing lists where you will be contacting clients regarding their device like maintenances or asking the client’s activities
- Sending violations to client’s supervising officers & answering any questions an officer has about the client
- Accepting payments over the phone for client’s remote breath device or alcohol monitor
- Answering questions to people who need to be installed on a remote breath or ankle monitor over the phone or in person
- Installing clients on the remote breath device or alcohol ankle monitor
- Going over the contract with clients during installs and showing how to use the equipment that we will be providing them
- Completing maintenances such as replacing the battery, equipment, or adjusting the fit of the bracelet
Cashier, Guest Service Associate
RaceTrac
06.2019 - 08.2020
- Adapted to different shift schedules
- Adapting to different work areas when needed to
- Assisting manager on any task that needs to be completed
- Maintain sales floor by keeping the store look presentable and ready for the following shift
- Checking vendors and stocking items to the sales floor or back stock
- Checking out customers by providing great customer service to leave them satisfied in their visit
- Performing cashier duties properly, by counting down to $75 left in the register to avoid robberies if were to happen.
- Sanitizing the store once closed to ensure the safety of customers during the Covid-19 pandemic
- Answering and solving questions made by customers to help ensure the best customer care possible
Stocker, Floater
Restaurant Depot
Dallas
07.2018 - 02.2019
- Restocked shelves efficiently to maintain optimal inventory levels.
- Successfully transitioned between various work areas, optimizing aisle organization each week.
- Adapted to staffing shortages by efficiently managing tasks to ensure shelves remained fully stocked.
- Assisted customers in safely transferring heavy items into their shopping carts, ensuring a seamless shopping experience.
- Guided customers to find products with precision, enhancing overall satisfaction.
- Maintained a clean and organized work area at the end of each shift to ensure a safe and efficient environment.
Pizza Technician/Cashier
Rumis Pizza
Duncanville
06.2016 - 06.2018
- Processed customer orders efficiently via phone and in-person, ensuring accuracy and prompt service.
- Managed cash transactions with precision to provide correct change to customers.
- Assembled necessary ingredients with precision to meet order specifications and maintain quality standards.
- Executed complete store cleaning at closing to support a safe and sanitary environment.
Education
Associate of Arts - Business
Mountain View College
Dallas01-2026
High School Diploma -
Nimitz High School
Irving06.2016
Skills
- Bilingual
- Customer service
- Team collaboration
- Strong Work Ethic
- Adaptability
- Handling Pressure
- Critical Thinking
Timeline
Security Officer
The Hockaday School
05.2023 - Current
Scheduling Coordinator
Restoration Hardware
02.2023 - 05.2023
Scheduling Coordinator
Chawla Orthodontics
07.2022 - 09.2022
Alcohol Technician
Recovery Monitoring Solutions
10.2020 - 06.2022
Cashier, Guest Service Associate
RaceTrac
06.2019 - 08.2020
Stocker, Floater
Restaurant Depot
07.2018 - 02.2019
Pizza Technician/Cashier
Rumis Pizza
06.2016 - 06.2018
Associate of Arts - Business
Mountain View College
High School Diploma -
Nimitz High School
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