Manuel Mendoza
El Centro,CA
Summary
Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Department of Social Services
El Centro, CA
01.2016 - Current
- Conducted detailed interviews with applicants (in person) to determine their eligibility for assistance programs (cash aid/foodstamps/medi-cal).
- Working directly with low income families in order to assist with public assistance programs and referrals to other agencies.
- Gather information through various interview techniques and build rapport with clients to establish trust and create save environments.
- Maintained confidentiality of customer information at all times.
- Investigate and research when suspecting of fraud and create fraud referrals for DA Investigators
- Community outreach: Take applications/provide information and documents directly to the public through means of County Recreational Vehicle. We would set up in locations where transportation and resources may be limited (Niland, Salton City, Winterhaven, ETC).
- Work closely with other county agencies and stay up to date on their rules and regulations in order to better serve our clients if needing referrals.
Screener
Department of Social Services
El Centro, CA
01.2014 - 12.2015
- Use of multiple state wide automated programs
- Screening recipients via telephone in order to gather information to determine eligibility
- Conducted follow-up calls to ensure that participants were still interested in participating in program.
- Prepared reports summarizing findings from screenings on a regular basis.
- Ensured compliance with all applicable regulations related to research studies.
Office Assistant
Department of Social Services
El Centro, CA
10.2008 - 12.2013
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Organized and scheduled meetings and appointments for management.
Education
Some College (No Degree) - Political Science
Imperial Valley College
Imperial, CASkills
- Program understanding and advisement
- Knowledgeable in statewide automated software
- Documentation and paperwork
- Advocacy and Counseling
- Telephone Etiquette
- Recordkeeping and data input
Languages
Spanish
Professional
Certification
- Bilingual Certified Case Worker (through County of Imperial)
References
References available upon request.
Timeline
Eligibility Specialist
Department of Social Services
01.2016 - Current
Screener
Department of Social Services
01.2014 - 12.2015
Office Assistant
Department of Social Services
10.2008 - 12.2013
Some College (No Degree) - Political Science
Imperial Valley College