Marjilette Nshangalume
Salt Lake City,UT
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
6
6
years of professional experience
Work History
ELIGIBILITY SPECIALIST
Navent
11.2023 - 04.2024
- Interviewed applicants to obtain and verify information to determine eligibility
- Maintained a high level of confidentiality when dealing with sensitive information related to clients' cases
- Approved or denied applications, informing applicants within required time frames.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
CUSTOMER SERVICE REPRESENTATIVE
Atento
Magna
03.2023 - 09.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained an updated knowledge base of current products, services, pricing, promotions.
DEBIT CARD FRAUD SPECIALIST
Alorica
Magna
08.2022 - 12.2022
- Assisted customers in resolving disputes arising from suspected fraudulent debit card activity
- Performed regular reviews of internal processes related to preventing debit card fraud
- Reviewed customer profiles for suspicious behavior related to fraud, money laundering, terrorist financing, or other illegal activities
- Recommended actions in fraud cases
- Reviewed reports of suspected fraud to determine need for further investigation.
DISPATCHER
Tear a Part
North Salt lake
11.2021 - 06.2022
- Performed daily administrative tasks such as filing paperwork, scheduling appointments, updating databases
- Utilized effective problem-solving techniques to quickly resolve customer complaints or inquiries
- Maintained accurate records of all incoming orders and outgoing shipments
- Developed efficient processes for managing incoming calls and emails in a timely manner
- Assisted in coordinating multiple deliveries and pickups with drivers, customers, and vendors while maintaining a high level of customer service.
BROKERAGE SERVICE REPRESENTATIVE
Wells Fargo
Salt Lake City
02.2021 - 08.2021
- Utilized technology tools such as Bloomberg terminals, CRM systems., for efficient workflow management
- Advised clients on various types of investments such as stocks, bonds, mutual funds, annuities
- Assisted clients in setting up their accounts and making deposits or withdrawals from them.
LOAN PROCESS ASSOCIATE
Teleperformance
Salt Lake City
02.2019 - 01.2021
- Advised customers on available options for resolving delinquent loans or restructuring repayment plans as needed
- Processed applications by verifying information provided by customers against internal guidelines
- Maintained accurate records of all loan activities in accordance with established procedures
- Monitored daily reports on outstanding loans ensuring timely payment processing or resolution of delinquency issues.
PICKER
Amazon Fulfillment center
Salt Lake City
09.2018 - 02.2019
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Worked as part of a team to reach daily picking quotas within specified time frames
- Rotated between jobs to pull items, pack items, and load pallets.
CASHIER
Chick fil a
West Valley City
04.2018 - 09.2018
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
HIGH SCHOOL DIPLOMA -
Cyprus High school
Skills
- Documentation and paperwork
- Program understanding and advisement
- Applicant support and service
- Loan approvals
- Data security practices
- Loan Servicing
- Dispute Resolution
- Fraud Detection
- Payment Processing
- Cash Register Operation
- Cash Handling
- Route Navigation
- Dispatch Coordination
- Driver communication
- Data Entry
- Delivery procedures
- Processing orders
Timeline
ELIGIBILITY SPECIALIST
Navent
11.2023 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Atento
03.2023 - 09.2023
DEBIT CARD FRAUD SPECIALIST
Alorica
08.2022 - 12.2022
DISPATCHER
Tear a Part
11.2021 - 06.2022
BROKERAGE SERVICE REPRESENTATIVE
Wells Fargo
02.2021 - 08.2021
LOAN PROCESS ASSOCIATE
Teleperformance
02.2019 - 01.2021
PICKER
Amazon Fulfillment center
09.2018 - 02.2019
CASHIER
Chick fil a
04.2018 - 09.2018
HIGH SCHOOL DIPLOMA -
Cyprus High school