MANUEL MENDOZA
Las Vegas,NV
Summary
Dedicated Slot Technician with 3 years of experience in the gaming industry, focusing on the maintenance and repair of electronic gaming machines. Proficient in diagnosing technical issues and ensuring machine compliance with safety standards. Eager to contribute to operational excellence and enhance guest experiences in a dynamic casino environment.
Overview
18
18
years of professional experience
Work History
Lead Slot Technician
GOLDEN ROUTE ENTERTAINMENT
Las Vegas, NV
08.2023 - Current
- Conduct thorough inspections to identify and resolve malfunctions in electronic gaming machines.
- Maintained accurate records of repairs and maintenance performed on machines.
- Maintain accurate records of service calls, repairs, and inventory for gaming machines.
- Collaborate with team members to enhance operational efciency and service quality.
- Test and calibrate machines to ensure compliance with gaming regulations.
- Respond promptly to service requests from Location staff and guests.
- Utilize hand tools and diagnostic equipment for effective troubleshooting and repairs.
- RAM CLEARING EEPROM such as IGT, Aristrocat etc,...
Delivery Associate
AMAZON FULFILLMENT
Las Vegas, Nevada
01.2018 - 01.2022
- Package Handling: Safely loading, unloading, and organizing packages in the delivery vehicle
- Delivery Execution: Driving to residential and commercial locations, navigating routes via GPS, and ensuring timely delivery.
- Technology Use: Utilizing specialized handheld devices (rabbit) to scan packages, manage routes, and capture proof of delivery.
- Customer Interaction: Professionally interacting with customers and communicating with dispatch for issue resolution
- Safety & Compliance: Following all trafc laws, performing vehicle inspections, and maintaining vehicle cleanliness.
Specimen Processor
QUEST DIAGNOSTICS
Las Vegas, Nevada
01.2012 - 01.2017
- Accessioning & Data Entry: Accurately entering patient test orders into the Laboratory Information System (LIS) and matching them to samples
- Sample Handling: Sorting, centrifuging, and aliquoting specimens (separating plasma from blood cells) for testing.
- Quality Control & Troubleshooting: Identifying issues (hemolyzed, mislabeled, or insufcient samples), troubleshooting, and resolving or escalating problems.
- Equipment & Supply Maintenance: Operating lab equipment, performing maintenance, and monitoring inventory.
- Compliance: Adhering to safety regulations, including HIPPA and infection control protocols.
- Distribution: Preparing and delivering processed specimens to laboratory benches for analysis.
Professional Driver
nellis cab co
Las Vegas
09.2008 - 06.2009
- Operated vehicles safely across designated routes in diverse weather conditions.
- Provided excellent customer service to ensure passenger comfort and satisfaction.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
Education
SLOT TECHNICIAN - gaming technology and machine maintenance
GETT Tech Institute of Gaming
Las Vegas, NVPharmacy technician -
Herritage Colleges
Las Vegas, NevadaHigh school grad -
Dessert Pines High School
Las Vegas, NevadaSkills
- Technical Documentation
- Cash Management
- Parts Ordering
- Field Service Skills
- Conflict Resolution Skill
- RAM CLEARING
- EEPROM Programs IGT
- AVP
Accomplishments
- Reduced machine downtime by 30% through effective troubleshooting.
- Successfully maintained over 200 gaming machines with a 98% operational rate.
Languages
- Tagalog
- English
- Tagalog
Timeline
Lead Slot Technician
GOLDEN ROUTE ENTERTAINMENT
08.2023 - Current
Delivery Associate
AMAZON FULFILLMENT
01.2018 - 01.2022
Specimen Processor
QUEST DIAGNOSTICS
01.2012 - 01.2017
Professional Driver
nellis cab co
09.2008 - 06.2009
SLOT TECHNICIAN - gaming technology and machine maintenance
GETT Tech Institute of Gaming
Pharmacy technician -
Herritage Colleges
High school grad -
Dessert Pines High School