Manuel Montero Jr.
San Antonio
Summary
Pharmacy technician with proven experience in medication preparation, patient care, and pharmaceutical inventory management. Strong focus on team collaboration and achieving results, adaptable to changing demands, and dependable in high-pressure environments. Skilled in prescription processing, dosage calculations, and regulatory compliance. Known for excellent communication, accuracy, and organizational skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician II
University Health Hospital
04.2025 - Current
- Dispensed medications accurately while adhering to safety protocols and regulatory standards.
- Assisted pharmacists with medication preparation and patient consultations, enhancing workflow efficiency.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked with filling robots (PARATAS), got to understand the process and how to restock cells.
- Work with edge technology EYECONs to facilitate filling medications.
- Delivered medications to hospital bedside
- Worked in junction with nurses and care teams to facilitate deliveries of medications to patient's bedsides.
Registered Pharmacy Technician
Walmart
06.2023 - 04.2025
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
- Consistently met established productivity goals while maintaining strict adherence to quality standards for medication preparation and dispensing processes.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Administered FLU/COVID vaccines.
Lead Pharmacy Technician
Wal-Mart Pharmacy
06.2017 - 06.2023
- Trained and mentored new pharmacy technicians, enhancing team performance and service quality.
- Managed inventory levels, optimizing stock availability and reducing medication waste.
- Implemented workflow improvements, increasing efficiency in prescription processing and customer service.
- Collaborated with healthcare providers to resolve medication-related issues and enhance patient outcomes.
- Conducted regular audits of pharmaceutical inventory, ensuring accuracy and minimizing discrepancies.
- Developed training materials for staff development, fostering a culture of continuous improvement within the pharmacy team.
- Supervised 9 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Registered Pharmacy Technician
Walmart
06.2008 - 06.2017
- Managed prescription processing and medication dispensing with a focus on accuracy and compliance.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishments.
- Collaborated with healthcare professionals to address patient medication inquiries and resolve discrepancies.
- Conducted regular audits of pharmacy operations to ensure adherence to regulatory standards and best practices.
- Utilized pharmacy management software for tracking prescriptions, managing patient profiles, and processing insurance claims.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
- Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Served as a reliable resource for physicians regarding prescription clarification requests, promoting efficient communication between healthcare professionals.
- Counted and labeled prescriptions with correct item and quantity.
Customer Service
Albertsons
07.2005 - 07.2006
- Responded to customer requests for products, services and company information.
- Money Orders
- Movie Rentals
- Tobacco sales
- Returns
- Photo Development
- Moneygram
Education
High School Diploma -
Montwood High School
El Paso, TX05.2005
Bachelor of Science - Biomedical Sciences
The University Of Texas At El Paso
El Paso, TX12.2008
Skills
- Pharmacy and customer records management
- HIPAA compliance
- Labeling accuracy
- Drug inventory control
- Insurance billing
- Pharmacy law compliance
- Medication storage
- Problem-solving skills
- Answering customer questions
- Stocking shelves
- Drug storage procedures
- Updating medication histories
- FDA Drug Safety Guidelines
- Assisting pharmacists
- Team collaboration
- Interpreting orders
- Drug safety
- Medication Therapy Management
- Medication dispensing
Accomplishments
As a lead tech in El Paso,Tx our store was one of the top stores in the market. Leading in sales,profit and vaccines.
At the Wal Mart in San Antonio,TX we won the award Pharmacy of the year for our market.
Graduated early from both High school and College.
Certification
- CPhT - Certified Pharmacy Technician through PTCB
- Texas Board of Pharmacy licenced
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Pharmacy Technician II
University Health Hospital
04.2025 - Current
Registered Pharmacy Technician
Walmart
06.2023 - 04.2025
Lead Pharmacy Technician
Wal-Mart Pharmacy
06.2017 - 06.2023
Registered Pharmacy Technician
Walmart
06.2008 - 06.2017
Customer Service
Albertsons
07.2005 - 07.2006
Bachelor of Science - Biomedical Sciences
The University Of Texas At El Paso
High School Diploma -
Montwood High School
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