Manuel Munoz
West Covina,CA
Summary
Accomplished Operations Manager with a proven track record at In-N-Out Burger, adept in strategic planning and team leadership. Excelled in enhancing customer service and quality assurance, achieving financial targets, and elevating performance metrics. Skilled in decision-making and employee training, successfully established key internal functions and personnel, ensuring operational excellence and high-quality standards.
Overview
8
8
years of professional experience
Work History
Manager of Operations
In-N-Out Burger
12.2016 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring, and training of team members.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
Baseball Coach
ZT Prospects
03.2021 - 08.2022
- Created a positive team environment, fostering strong players and coaching staff relationships.
- Assisted athletes in setting personal goals and guided how to achieve them through tailored training sessions.
- Fostered a culture of accountability and responsibility among players, resulting in fewer disciplinary issues and increased team cohesion.
- Lead off-season conditioning programs that improve overall physical fitness levels across the entire roster.
- Modeled appropriate behavior on and off the field.
- Guided clients in overcoming challenges and identifying opportunities.
Education
Associate of Science - Political Science
Mt. San Antonio College
Walnut, CA05-2022
Associate of Arts - Criminal Justice
Mt. San Antonio College
Walnut, CA05-2022
High School Diploma -
South Hills High School
645 S. Barranca St.06-2015
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Safety procedures
- Employee training
- Policy implementation
- Team leadership
- Delegation
- Performance evaluations
Timeline
Baseball Coach
ZT Prospects
03.2021 - 08.2022
Manager of Operations
In-N-Out Burger
12.2016 - Current
Associate of Science - Political Science
Mt. San Antonio College
Associate of Arts - Criminal Justice
Mt. San Antonio College
High School Diploma -
South Hills High School
Similar Profiles
Kyle TicklerKyle Tickler
In-N-Out Burger Associate at In-N-Out BurgerIn-N-Out Burger Associate at In-N-Out Burger
Lexi ZavalaLexi Zavala
Associate at In-N-Out BurgerAssociate at In-N-Out Burger
Andrew CooperAndrew Cooper
Store Associate at In-N-Out BurgerStore Associate at In-N-Out Burger