Manuel Orta
Queensbury,NY
Summary
Dynamic professional with a proven track record at Mavis Tire, excelling in customer service and team leadership. Enhanced operational efficiency and accuracy in cash handling, while training staff to elevate service standards. Successfully managed inventory as Used Car Manager at Della Auto Group, driving optimal stock levels and fostering strong customer relationships.
Overview
2020
2020
years of professional experience
Work History
Assistant Manager
Mavis Tire
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated team schedules, optimizing coverage and enhancing service delivery.
- Monitored inventory levels, ensuring timely restocking and minimizing shortages.
- Trained new staff on company policies and service standards for improved performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Used Car Manager
Della Auto Group
02.1986 - 01.2020
- Managed inventory of used vehicles to ensure optimal stock levels and turnover rates.
- Developed pricing strategies based on market trends and vehicle conditions.
- Trained sales staff on product knowledge and effective customer engagement techniques.
- Streamlined the vehicle acquisition process, enhancing relationships with wholesalers and trade-ins.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
Education
High School Diploma - Academic
Tilden
Brooklyn, NYSkills
Customer service
Timeline
Used Car Manager
Della Auto Group
02.1986 - 01.2020
Assistant Manager
Mavis Tire
High School Diploma - Academic
Tilden