Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Manuel Ramos

Maywood,CA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Montage Fulfillment
10.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Package Handler

Amazon
10.2021 - 10.2022
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed safety regulations to maintain safe work environment.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Education

High School Diploma -

Oscar De La Hoya Animo Charter High School
Los Angeles, CA
06.2017

Skills

  • Client Relations
  • Problem-solving abilities
  • Data Entry
  • Scheduling
  • Warehousing functions
  • Follow-up skills
  • Researching
  • Order Processing
  • Microsoft Excel
  • Product and service solutions
  • Route Management
  • Account Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Montage Fulfillment
10.2022 - Current

Package Handler

Amazon
10.2021 - 10.2022

High School Diploma -

Oscar De La Hoya Animo Charter High School

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Manuel Ramos