Manuel Rangel
Centennial,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Specialty Service Rep
Ecolab
07.2017 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Service Technician
Whiteco Pool Solutions
05.2012 - 06.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Education
No Degree - HVAC Installation And Repair
CSI
Caldwell, ID06.2011
High School Diploma -
Canyon Country High
Caldwell, ID05.2009
Skills
- Customer Relations
- Schedule Management
- Technical Support
- Building Customer Loyalty
- Merchandise Recommendations
Certification
Certified Pool Operator
Languages
Spanish
Native or Bilingual
Timeline
Specialty Service Rep
Ecolab
07.2017 - Current
Service Technician
Whiteco Pool Solutions
05.2012 - 06.2017
No Degree - HVAC Installation And Repair
CSI
High School Diploma -
Canyon Country High
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