Manuel Romero
Alsip,IL
Summary
To work as a highly motivated team member within a dynamic environment that will offer potential growth, longevity and job security with continued display of quality service, efficiency, and production. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Sports Betting Concierge
Fanatics Betting And Gaming
01.2024 - Current
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Slot Route Technician
Accel Entertainment
05.2023 - 01.2024
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Enhanced customer satisfaction by promptly addressing concerns and providing timely solutions.
- Collaborated with team members to improve overall service quality and achieve performance goals.
- Contributed to revenue growth by identifying upselling opportunities and promoting additional products or services to customers.
- Maintained accurate documentation for all deliveries, pickups, returns, and discrepancies in accordance with company guidelines.
- Boosted on-time delivery rates, ensuring accurate navigation and efficient route planning.
Delivery Driver
Buttercrumb Bakery
07.2022 - 05.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products..
- Maintained strong relationships with clients through proactive communication and service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Seasonal Warehouse Package Handler
UPS
07.2021 - 04.2022
- Worked safely, quickly, and efficiently to handle freight and inventory
- Maintained positive and respectful attitude while working independently and in a team environment
- Attended safety training to learn how to work safely in a fast-paced warehouse environment.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weigh - lifted up tp 60lbs
- Demonstrated strong problem-solving skills in addressing any packaging or shipping issues that arose during daily operations.
Car Wash Sales Advisor
Delta Sonic Car Wash
12.2017 - 07.2021
- Provided high-quality customer service to ensure an excellent consumer experience and developed long lasting client relationships
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Implemented new sales strategies that led to improved market and higher profit margins.
- Maintained high-level product knowledge and services and inventories of supplies
- Resolved customer complaints and managed monetary transactions with diligence
Education
Associate of Arts - Business Management
Moraine Valley Community College
Palos Hills, IL05.2022
Skills
- Vendor interaction
- Marketing
- Quality Assurance
- High Volume Cash Handling
- Customer Relationship Building
- Strong Work Ethic
- Goal-oriented focus
- Bilingual in Spanish
- Excel Proficient
- Rapid data entry skills
Timeline
Sports Betting Concierge
Fanatics Betting And Gaming
01.2024 - Current
Slot Route Technician
Accel Entertainment
05.2023 - 01.2024
Delivery Driver
Buttercrumb Bakery
07.2022 - 05.2023
Seasonal Warehouse Package Handler
UPS
07.2021 - 04.2022
Car Wash Sales Advisor
Delta Sonic Car Wash
12.2017 - 07.2021
Associate of Arts - Business Management
Moraine Valley Community College
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