Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manuel Santoya III

Dallas,TX

Summary

Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.

Overview

22
22
years of professional experience

Work History

Sales Engineer

Equinix
Dallas, TX
06.2017 - Current
  • Increased teams EIS sales by 35% from 2017 to current
  • Provides technical support in sales presentations (in the form of
  • PowerPoint, Microsoft Visio & Excel visuals) customer meetings, and trade shows
  • Led sales engineer team to consistently exceed sales targets for the last 5 years - 12% growth
  • Fueled additional MRR through responsive customer support.

Facility Engineer

Equinix
Dallas, TX
06.2009 - 06.2017
  • · Developed strong understanding of Equinix’s processes, policies, service offerings and products
  • · Served as senior technical mentor to the team regarding data center mechanical and electrical infrastructure
  • · Provided Subject Matter Expert (SME) support regarding (BMS) Building Management System alarms presented to EOC via various monitoring platforms
  • · Reviewed and created Incident Notifications and Post Incident Report documentation to ensure technical accuracy
  • · Worked cross functionally with Building Operations Center (BOC) Team to monitor and investigate any DCIM platform/alarming discrepancies and coordinate between BOC and Site Operations team to remediate any nuisance or cycling alarms
  • · Worked cross functionally with IBX Ops to ensure all BMS alarms are accurate and are being responded to in a timely manner
  • · Performed remote support for (CMR) Critical Maintenance Requests approval process
  • · Performed post incident problem management reviews and recommend proactive mitigation procedures to prevent reoccurrence in other locations
  • · Reviewed any Service Management Center (SMC) related incidents that may also impact Data Center infrastructure to monitor and respond appropriately
  • · Escalated trouble cases and emergencies as needed to lead and/or management personnel

IBX Network Technician

Equinix
Dallas, Texas
07.2000 - 07.2009
  • Troubleshot to determine and rectify customers problems.
  • Performed necessary maintenance to support customers availability.
  • Installed cabling for data communications networks.
  • Supported users both local and by phone with problem resolution and education.
  • Installed fiber connectors within existing facilities.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Dressed and installed fiber cabling and hardware.
  • Resolved customers' reported issues to satisfaction within SOP.
  • Reading installation plans and then implementing plans accordingly
  • · Successfully contributed to the success of the IBX team and the greater success of the company by completing hands on work
  • Worked from a ticketing queue to complete all work
  • Developed strong problem-solving skill

Education

High School Diploma -

Sunset High School
Dallas, TX

No Degree -

Mountain View College
Dallas, TX

No Degree - Telecommunication Management

Devry University
Dallas, Tx.

Skills

  • Pre-Sales Support
  • Strong Technical Acumen
  • Effective Customer Communication
  • Building Customer Loyalty
  • Exceeding Customer Expectations
  • Compliance Reviews
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • New Business Acquisition
  • Customer Service and Assistance
  • Meeting Sales Goals
  • Customer Account Review
  • Flexible Hours
  • Service Assistance
  • Technical Consulting
  • Service Delivery
  • Client Needs Assessment
  • Engaging with Diverse Customers
  • Corrective Action Planning
  • Installation Requirements
  • Strong Communication and Interpersonal Skills
  • Site Visits
  • Product Demonstrations and Presentations
  • Merchandise Recommendations
  • Available Nights, Weekends and Holidays
  • Delivery Schedules
  • Team Meetings
  • Client Meetings
  • Building Automation Systems
  • Business Partnerships
  • Feasibility Reviews
  • Revenue Growth
  • Bid Preparation

Languages

Spanish
Native or Bilingual

Timeline

Sales Engineer

Equinix
06.2017 - Current

Facility Engineer

Equinix
06.2009 - 06.2017

IBX Network Technician

Equinix
07.2000 - 07.2009

High School Diploma -

Sunset High School

No Degree -

Mountain View College

No Degree - Telecommunication Management

Devry University

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Manuel Santoya III