Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Sierra

Sparks,NV

Summary

I’m 49 years old, born in Mexico City.

I’m married to my high school sweetheart.

Together we have two beautiful kids, Manuel and Jessica.

I’am extremely loyal and prefer to stay with one company, always trying to better myself both im my professional career and personal life.

I believe in being a lifelong learner in this ever-changing field.

Dynamic Automotive Service Manager with extensive experience in Automotive field excelling in customer relations and service advising. Proven ability to enhance customer satisfaction through effective complaint handling and follow-up skills. Ase. Certified and 2G emissions, skilled in vehicle diagnostics, ensuring high-quality service and efficient operations.

Overview

2026
2026
years of professional experience

Work History

Automotive Service Advisor

LT Automotive
Reno, NV
09.2023 - Current

Automotive Service Manager

Deanos Automotive
Reno, NV
08.2014 - 09.2023

Automotive Technician

Econolube N Tune
Sparks, NV
1997 - 1999

Education

GED - Automotive Engineering

C.E.D.V.A Mechanical And Engineering Institute
Mexico City
06.1995

Skills

  • 2G emissions certification
  • Certified and licensed for: CFC-12 HC-134 ans A/C systems
  • Fluent in both English and Spanish
  • Familiar with Winworks, Prolink,Napatracks,mitchell on demand,Alldata Identix Programs
  • Customer relations
  • Customer satisfaction
  • Building relationships
  • Complaint handling
  • Service advising
  • Repair recommendations
  • Organization
  • Follow-up skills
  • Estimating costs
  • Warranty processing
  • Documentation
  • Parts ordering
  • Vehicle inspection
  • Service writing
  • Vehicle diagnostics
  • Work order management
  • Appointment scheduling
  • Customer education
  • Diagnostic tools
  • Preventative maintenance
  • Automotive terminology
  • Labor estimation
  • Listening skills
  • Attention to detail
  • Documentation and reporting
  • Service order flow
  • Customer relationship management

Languages

Spanish
Native or Bilingual

Timeline

Automotive Service Advisor

LT Automotive
09.2023 - Current

Automotive Service Manager

Deanos Automotive
08.2014 - 09.2023

Automotive Technician

Econolube N Tune
1997 - 1999

GED - Automotive Engineering

C.E.D.V.A Mechanical And Engineering Institute
Manuel Sierra