Peter Feirick

• Assisted customers with service inquiries and vehicle maintenance needs, improving overall satisfaction.
• Scheduled appointments and coordinated service times, optimizing workflow efficiency.
• Communicated technician assessments and repair recommendations to customers for informed decisions.
• Educated customers on preventative maintenance and best practices for vehicle care.
• Resolved customer complaints promptly in a professional manner while adhering to company policies.
• Engaged customers to understand needs, resolve issues, and provide clear answers to product questions.

*Opened facility, ensuring readiness with clean floors, bathrooms, and organized environment for a welcoming customer experience.

*Greeted customers warmly, actively listened to concerns, performed accurate data entry, and facilitated shuttle or rental arrangements for comfort.

*Dispatch and manage workload for technicians and follow up with customers with updates.

*Provide thorough solution for the customer's concern, and make them aware of issues found and future maintenance recommendations.

*Conducted quality control on completed repair orders to ensure adherence to standards.

*Prepared vehicle for delivery, ensuring it was clean, free of tools and dirt, and ready for customer pick-up.

Delivered attentive customer service to address inquiries and resolve issues, fostering positive relationships.

- Phone/E-mail Scheduling (Sell The Visit!)

Ensured clean and organized exterior and interior spaces to enhance customer experience.

Accurately entered data into company systems to maintain reliable records for operational efficiency.

- Technician Assistant

- Sales and Marketing

Conducted quality control checks to ensure product standards were met.

*Oversaw daily operations to ensure smooth functioning of the facility.

Delivered exceptional customer service, resulting in increased client satisfaction.

Managed and dispatched workload to optimize team efficiency.

Handled hiring and termination processes to uphold workforce quality.

Processed payroll for employees accurately and on time.

Analyzed profit and loss statements for financial insights.

Created and managed scheduling for staff to ensure proper coverage.Automotive Service Manager Assistant, 02/2015 to 07/2016

Maintained exterior and interior appearance of the facility.

Organized and maintained filing system for efficient document retrieval.

Ordered parts and generated estimates to support service operations.

Created and managed scheduling for staff to ensure proper coverage. Automotive Service Manager Assistant, 02/2015 to 07/2016

- Data Entry

- Sales

- Managing workload

- Tech-Assistant

Firestone Of Lisle (Dukeofoil/Autofix) – Lisle, IL