Summary
Overview
Work History
Education
Skills
Timeline
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Manuel Zetino

Valencia,CA

Summary

Motivated and passionate Housing Specialist with experience and a strong track record to adapting at a moments notice. Experienced in dealing with diverse personalities and finding participant needs to craft a positive experience.

Overview

15
15
years of professional experience

Work History

Housing Specialist

Hope the Mission
Chatsworth, CA
06.2023 - Current
  • Conducted assessments to determine eligibility for rental assistance programs.
  • Reviewed applications and documents for accuracy and completeness.
  • Negotiated leases between landlords and tenants in order to secure affordable rental units.
  • Searched and located housing by utilizing online source, networked sources and in person meetings.

Field Marketing Team Lead

Eclipse Foods
Oakland, CA
11.2021 - 03.2023
  • Summarized raw data and analyses and made recommendations based on findings.
  • Kept marketing team informed of latest analytics and metrics through regular reporting.
  • Formed many professional relationships between event coordinators, buyers for grocery stores, customers and the brand.
  • Coordinated demos and events for myself and my team to get brand exposure.
  • Updated data in budget tracking.
  • Inventory management.

Brand Ambassador

Hippeas Organic Chickpea Snacks
Santa Monica, CA
12.2018 - 03.2020
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Promoted positive company image through superior customer service experiences.
  • Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.

Barista Trainer

Starbucks
Newhall, CA
08.2015 - 11.2017
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Supervisor

Tutti Frutti Frozen Yogurt
Newhall, CA
04.2009 - 02.2011
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Developed position rotation to support continuous improvement and operator development.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Provided ongoing training to address staff needs.

Education

Theatre

College of The Canyons
Valencia, CA

High School Diploma -

William S. Hart High School
Newhall, CA
06.2009

Skills

  • Communication skills
  • Relationship management
  • Client Assistance Referrals
  • Rehousing
  • Active Listening
  • Collaboration and Teamwork
  • De Escalation Tactics
  • Negotiation
  • Interpersonal Skills
  • Problem-Solving Aptitude
  • Coaching Skills

Timeline

Housing Specialist

Hope the Mission
06.2023 - Current

Field Marketing Team Lead

Eclipse Foods
11.2021 - 03.2023

Brand Ambassador

Hippeas Organic Chickpea Snacks
12.2018 - 03.2020

Barista Trainer

Starbucks
08.2015 - 11.2017

Supervisor

Tutti Frutti Frozen Yogurt
04.2009 - 02.2011

Theatre

College of The Canyons

High School Diploma -

William S. Hart High School

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Manuel Zetino