Mariana Reynoso
Talent
Summary
Experience working closely and efficiently with clients to assist them with their needs. I'm professional in answering and returning daily phone calls in both English and Spanish as needed. I'm a problem-solving, I like to prioritize tasks, and I have experience handling multiple responsibilities at once. My empathy is shown through patience, active listening and always respond to each person's situation with respect.
Overview
28
28
years of professional experience
Work History
Housing Specialist
Housing Authority of Okanogan County
Omak
11.2022 - 08.2025
- Strong communication and Problem-solving.
- Assisted clients in filling out applications for rentals/HCV Vouchers.
- Clear and respectful customer Service. Communication, including processes in understandable terms and engaging with people professionally.
- Flexibility to shift between tasks, adjust to changing priorities such as covering the front desk, complete HUD inspections for the voucher program, work with different landlords and manage the waitlist for the low-income apartments.
Patient Account Rep/Admitting
Mid-valley Hospital
Omak
01.2017 - 11.2022
- Updated billing and payment information
- Registered patients for their appointments
- Answering and returning patient’s phone calls, faxing the required documents to Olympia for different programs
- Prioritize tasks, meeting deadlines for payments/insurances coverages, etc.
- Being professional through patience, active listening, and responding to each person's situation with respect and compassion.
Receptionist/Medical Records
Family Health Centers
Brewster
08.1997 - 11.2007
- Provide a welcoming, professional experience for the public through clear and friendly communication.
- Verified health insurance as I was registering the patient.
- Scheduled appointments and offered the Charity application in case they needed the assistance.
Certified Nurse's Aide
Mid-valley Hospital
Omak
11.2001 - 08.2005
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to ensure quality patient care.
Education
CNA -
Healthcare Nursing Program
Central Point, OR 05.2026 - 07.2026
Skills
- Bilingual
- Computer Skills
- Microsoft Office
- Communication Skills
- Customer Service
Education And Skills
- Bilingual
- Computer Skills
- English
- Microsoft Office
- Communication Skills
- Customer Service
- High School Diploma
Timeline
CNA -
Healthcare Nursing Program
05.2026 - 07.2026
Housing Specialist
Housing Authority of Okanogan County
11.2022 - 08.2025
Patient Account Rep/Admitting
Mid-valley Hospital
01.2017 - 11.2022
Certified Nurse's Aide
Mid-valley Hospital
11.2001 - 08.2005
Receptionist/Medical Records
Family Health Centers
08.1997 - 11.2007