Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Mirlene Eugene

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housing specialist

Nanmckay And Associate
11.2022 - Current
  • Maintained database of housing resources, landlords and management companies.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Calculated tenant rent amounts to prepare leases and contracts.

Clerk

City Of Homestead
12.2018 - 05.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

Call Center Representative

City Of Homestead
02.2016 - 12.2018
  • Process payment over the phone
  • Create new address
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Associate Degree In Nursing - Nursing

American Medical Academy
Miami, FL
09.2021

Associate of Arts And Sciences - Nursing

Miami Dade College
Miami, FL
05.2014

High School Diploma -

Homestead Senior High School
Homestead, FL
06.2011

Skills

  • Excellent communication skills
  • Healthcare knowledge
  • HIPPA
  • Microsoft office
  • Microsoft team
  • Outlook
  • Activities
  • Bilingual

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual

Certification

  • Licensed Registered Nurse

Timeline

Housing specialist

Nanmckay And Associate
11.2022 - Current

Clerk

City Of Homestead
12.2018 - 05.2022

Call Center Representative

City Of Homestead
02.2016 - 12.2018

Associate Degree In Nursing - Nursing

American Medical Academy

Associate of Arts And Sciences - Nursing

Miami Dade College

High School Diploma -

Homestead Senior High School

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Mirlene Eugene