Debra Campbell
Jacksonville,FL
Summary
Dynamic Housing Specialist with expertise in case management and customer service at Nan McKay and Associates. Proven track record in ensuring compliance and delivering timely assistance, enhancing participant satisfaction. Skilled in problem resolution and maintaining accurate records, contributing to efficient program operations and effective communication with stakeholders.
Overview
9
9
years of professional experience
Work History
Housing Specialist
Nan McKay and Associates
Jacksonville, FL
09.2025 - Current
- Assessed eligibility for Housing Choice Voucher programs, ensuring qualified participants received timely assistance
- Managed caseloads and conducted interim reviews, facilitating ongoing support for participants
- Delivered customer service to participants and landlords, addressing inquiries and resolving issues effectively
- Ensure compliance and maintain accurate records
Title Clerk
Camping World RV Sales
Jacksonville, FL
07.2024 - 09.2025
- Coordinated communication between DMV and internal teams to streamline title processing
- Processed vehicle titles, resolving discrepancies to ensure accurate records
- Maintained compliance and confidentiality of sensitive title information
Customer Service Representative
Clay County Tax Collector
Clay County, FL
05.2022 - 07.2024
- Assisted customers with tax inquiries and payment processing.
- Resolved customer complaints and escalated issues.
- Verified customer documentation for accuracy and compliance, enhancing customer trust.
- Processed licensing documents and payment transactions, ensuring timely completion and accuracy.
- Provided information about local tax laws and regulations.
Senior Revenue Collector
Duval County Tax Collector
Jacksonville, FL
08.2017 - 05.2022
- Processed payments for property taxes and fees efficiently.
- Processed tax and licensing transactions to ensure compliance and timely revenue collection
- Assisted customers in understanding tax obligations and payment options.
- Maintained accurate records of transactions and account balances.
- Conducted training for staff to improve operational efficiency and service delivery
Education
Associate of Science - Business
Columbia Southern University
Orange Beach, AL10-2026
High School Diploma -
Miami Northwestern Senior High
Miami, FL06-1995
Skills
- Customer service
- Case management
- Time management
- Data entry
- Communication skills
- Problem resolution
- Housing policy expertise
- Housing quality standards
- Affordable Housing Knowledge
- Eviction prevention
- Computer literacy
- Problem-solving
- Excellent communication
- Teamwork and collaboration
- Policy understanding
- Conflict resolution
- Task prioritization
- Verbal and written communication
- Active listening
- Teamwork
Timeline
Housing Specialist
Nan McKay and Associates
09.2025 - Current
Title Clerk
Camping World RV Sales
07.2024 - 09.2025
Customer Service Representative
Clay County Tax Collector
05.2022 - 07.2024
Senior Revenue Collector
Duval County Tax Collector
08.2017 - 05.2022
Associate of Science - Business
Columbia Southern University
High School Diploma -
Miami Northwestern Senior High