Donna Harris
Metairie,La
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Housing Specialist
Jefferson Parish Housing Services Development Dist
Harvey, LA
10.2022 - Current
- Ensures assigned caseload completed in a timely manner.
- Interviews applicants for re-certifications
- Calculates Housing Assistance Payment amounts, residents rents and utility reimbursements.
- Issues Housing Choice Vouchers to participants requesting to move or who requires a small or larger unit.
- Performs data entry for all adjustments or changes to participants data.
- Counsels participants and assists in resolution of problems between owners and participants.
- Initiates termination of assistance for families for non-compliance to program policies and procedures.
- Customer service
- Responds to Tenants and Landlords inquiries and concerns
Toll Auditor Manager
City of Harris County
Houston, TX
12.2019 - 10.2022
- Managed sales team to consistently achieve growth and hit sales targets
- Resolved customer complaints regarding sales and service
- Prepares clear and concise reports of daily work activity
- Monitor Cameras
- Assure clients data is safe
- Prepared delinquent reports/letters
Loss Prevention Manager
CSAT SOLUTIONS
Houston, TX
11.2018 - 05.2022
- Maintained documentation of all loss prevention activity
- Directed loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits
- Provided recommendations and solutions in crisis situations such as workplace violence, protests and demonstrations
Intake Clerk
Strategic Litigation Partners
Katy, TX
07.2016 - 03.2018
- Set and executed ancillary goals and strategies
- Prepared weekly and monthly schedules
- Inventory reports
- Payroll
- Developed New business relationships and created a strong customer base
Education
High School Diploma -
West Jefferson
Harvey, La05.1994
Skills
- Exceptional telephone etiquette
- Focused
- Adherence to high customer service standards
- Effective workflow management
- Excellent time management skills
- Skilled trainer
- Organizational Skills
- Security
- Management
- Excel
- Cash Handling
- Patrol
- Armed Security
- Filing
- Data Entry
- Customer Service
- Verbal and Written Communication
- Customer Complaint Resolution
Timeline
Housing Specialist
Jefferson Parish Housing Services Development Dist
10.2022 - Current
Toll Auditor Manager
City of Harris County
12.2019 - 10.2022
Loss Prevention Manager
CSAT SOLUTIONS
11.2018 - 05.2022
Intake Clerk
Strategic Litigation Partners
07.2016 - 03.2018
High School Diploma -
West Jefferson