MANUELA CASTILLO
Eisner Health
LA,CA
1
Language
8
years of professional experience
Detail-oriented medical assistant supervisor with experience leading clinic operations and managing a 20-member team. Skilled in EMR review, staff training, conflict resolution, and compliance monitoring. Focused on improving workflow, patient flow, and service quality across fast-paced healthcare settings.
Work History
MA SUPERVISOR
8 Years 4 Months- Directed and supervised a team of 20 employees in daily operations.
- Supervised Eisner Health clinic operations and daily patient flow.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies, job duties, and performance expectations.
- Reviewed EMR records for completeness, accuracy, and timely updates.
- Enforced patient confidentiality and compliance with clinic policies.
- Communicated service needs with leadership to improve Eisner Health operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Medical Assistant - Medical Assistant
High School Diploma
Skills
Clinic operations
Patient flow management
EMR analysis
Compliance monitoring
Staff supervision
Team leadership
Attendance tracking
Languages
Spanish
Professional
Timeline
MA SUPERVISOR
Eisner Health
06.2018 - CurrentRead More
North-West College
Medical Assistant from Medical Assistant
Read More
Blair High School
High School Diploma
Read More