Manuela Silva
Carrollton,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Office Administrator & Treatment Coordinator
Castle Hills 3D Orthodontics
02.2023 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Office Administrator & Treatment Coordinator
Elate Orthodontics
04.2020 - 02.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Answered billing questions from clients and insurance company personnel and performed follow-up research.
- Used advanced software to prepare documents, reports, and presentations.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Education
No Degree - Dental Assistant
NYC School For Medical & Dental Assistant
Queens, NY02.2018
Associate of Arts - Communications
Borough of Manhattan Community College of The City University of New York
New York05.2016
Skills
- Spreadsheet Development
- Expense Reporting
- Business Administration
- Customer Engagement
- Billing Oversight
- Telephone Reception
- Complaint Resolution
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator & Treatment Coordinator
Castle Hills 3D Orthodontics
02.2023 - Current
Office Administrator & Treatment Coordinator
Elate Orthodontics
04.2020 - 02.2023
No Degree - Dental Assistant
NYC School For Medical & Dental Assistant
Associate of Arts - Communications
Borough of Manhattan Community College of The City University of New York
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