Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Server

Manuel Alejandro Lorente

Cape Coral,FL

Summary

Adaptable professional skilled in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Motivated job title with engaging personality and flexible approach. Upbeat, friendly, and adept at anticipating customer needs to ensure enjoyable dining experiences.

Overview

8
8
years of professional experience

Work History

Server

Longhorn Steakhouse
03.2024 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Server

Kaïa Greek
01.2023 - Current
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Flemings Steakhouse
12.2023 - 03.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Copper 29
10.2021 - 12.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Server

El Pellizco
10.2017 - 05.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Degree -

CEO Puerto Cabras
Puerto Del Rosario, Las Palmas, Spain

Skills

  • Wine service
  • Guest seating arrangements
  • Guest relations management
  • Communication skills
  • Interpersonal skills
  • Leadership skills

Personal Information

Title: SERVER

Languages

Spanish
English

Timeline

Server

Longhorn Steakhouse
03.2024 - Current

Server

Flemings Steakhouse
12.2023 - 03.2024

Server

Kaïa Greek
01.2023 - Current

Server

Copper 29
10.2021 - 12.2022

Server

El Pellizco
10.2017 - 05.2019

High School Degree -

CEO Puerto Cabras

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