Manuel ( Manny ) Lopez
Jacksonville,FL
Summary
Dedicated Parts Specialist with extensive sales and customer service experience, leveraging in-depth knowledge of parts to enhance inventory management and operational efficiency. Skilled in resolving customer service issues and promoting products effectively. Committed to fostering collaboration with team members and customers to meet diverse needs and strengthen brand loyalty.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Parts Specialist
Camping World
Jacksonville, FL
07.2024 - Current
- Assisted customers in identifying and selecting parts for RV maintenance.
- Managed inventory levels to ensure availability of essential parts.
- Processed customer orders efficiently using point-of-sale systems.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
- Coordinated shipping arrangements for outbound orders.
Service Writer
Travel Camp
Jacksonville, FL
07.2023 - 10.2024
- Assisted customers with service inquiries and repair requests.
- Coordinated with technicians to schedule and prioritize service appointments.
- Communicated repair information to customers in a professional manner.
- Maintained accurate service records and documentation for customer transactions.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Managed inventory of parts and supplies for efficient service operations.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
Education
Kearny H.S.
Kearny, NJSkills
- Parts identification
- Parts installation
- Parts ordering
- Inventory management
- Order processing
- Returns handling
- Point-of-sale operation
- Sales support
- Warehouse operations
- Stock and pricing data
- Service documentation
- Customer relationship management
- Appointment scheduling
- Attention to detail
- Effective communication
- Positive attitude
Languages
English
Professional
Spanish
Professional
Timeline
Parts Specialist
Camping World
07.2024 - Current
Service Writer
Travel Camp
07.2023 - 10.2024
Kearny H.S.