Manura Moniz
Brockton,MA
Summary
Dedicated and growth-driven professional with progressive leadership experience in multi-level management roles. Strong background in employee training, performance development, and team leadership. Seeking to transition into Human Resources with academic focus in Industrial-Organizational Psychology.
Overview
5
5
years of professional experience
Work History
General Manager
Taco Bell
Brockton, MA
06.2022 - Current
- Progression: Team Member → Shift Lead → Assistant General Manager → General Manager
- - Promoted four times in three years due to reliability, leadership, and strong performance.
- - Manage daily operations, staffing, scheduling, and inventory for a high-volume location.
- - Recruit, interview, hire, and onboard new employees.
- - Train staff in compliance, customer service, safety, and operational procedures.
- - Provide coaching, performance feedback, and conflict resolution.
- - Ensure adherence to food safety, labor laws, and company policies.
- - Lead a team of 20–25 employees and improve overall team morale and retention.
Loan Servicing Administrator
Sharon & Crescent United Credit Union
Brockton, MA
06.2022 - 09.2022
- - Analyzed loan files to verify compliance with underwriting criteria.
- - Reviewed financial documentation, credit reports, and contracts for accuracy.
- - Assessed borrower feasibility based on financial history and creditworthiness.
Caregiver, Special Needs
Family Friends
Brockton, MA
06.2021 - 08.2021
- - Supported special-needs client with daily living and personal care activities.
- - Created safe, supportive, and engaging environments for client wellbeing.
Teaching Assistant
MassHire Greater Brockton Youthworks
Brockton, MA
05.2021 - 06.2021
- - Supervised children and participated in instructional activities.
- - Assisted teachers with lesson materials, tutoring, and classroom support.
Education
Bachelor of Arts - Psychology
Massasoit Community College
Brockton, MAHigh School Diploma - undefined
Brockton High School
06.2021
Skills
- Recruiting
- Training & Development
- Employee Relations
- Conflict Resolution
- Team Leadership
- Customer Service
- POS Systems
- Data Entry
- Communication
- Microsoft Office & Excel
- Problem-Solving
Timeline
General Manager
Taco Bell
06.2022 - Current
Loan Servicing Administrator
Sharon & Crescent United Credit Union
06.2022 - 09.2022
Caregiver, Special Needs
Family Friends
06.2021 - 08.2021
Teaching Assistant
MassHire Greater Brockton Youthworks
05.2021 - 06.2021
High School Diploma - undefined
Brockton High School
Bachelor of Arts - Psychology
Massasoit Community College