Manuth Silva
Lakewood,CA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable workplace.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Popeye's Louisiana Kitchen Inc.
Artesia
08.2020 - Current
- Executed order-taking and payment processing for drive-through customers.
- Processed customer orders and managed payment transactions in the lobby area.
- Restocked items on shelves multiple times during shift. Maintained cleanliness and organization of workstations.
- Managed daily operations to ensure efficiency and adherence to company policies.
- Analyzed workflow processes and recommended improvements for productivity.
- Implemented performance tracking systems to monitor team progress and outcomes.
- Fostered a collaborative team environment, promoting open communication and support.
- Resolved customer concerns promptly, improving overall satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Key Club
Richard Gahr High School
08.2018 - 08.2020
- Participated in social and fundraising events.
- Organized community service and fundraising activities for the club.
- Participated in searching for sponsors to help fund club events.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Sociology
California State University, Long Beach
Long Beach, CA12-2026
High School Diploma -
Richard Gahr High School
Cerritos06-2022
High School Diploma -
Royal Institute
Sri Lanka04-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
LANGUAGES
English
Spanish (Beginner)
Limited Working
Timeline
Assistant Manager
Popeye's Louisiana Kitchen Inc.
08.2020 - Current
Key Club
Richard Gahr High School
08.2018 - 08.2020
Bachelor of Arts - Sociology
California State University, Long Beach
High School Diploma -
Richard Gahr High School
High School Diploma -
Royal Institute
AWARDS
Honor Roll at Richard Gahr High School (2019,2020, 2021), Scholar of the quarter at Richard Gahr High School (2019), Karate District Championship Award at Royal Institute Colombo (2010-2018)