Manwinder Singh
Los Angeles,CA
Summary
Highly experienced and dependable individual known for excellent customer service, sales, presentation and communication skills . Gifted at working with all types of personalities. Performance history of consistency meeting and exceeding goals and quotas and leaving a positive influence on team members and customers . Looking for a new challenge while also being open to new job fields.
Overview
10
10
years of professional experience
Work History
Sales Associate Team Leader
Bobs Discount Furniture
11.2018 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Hit monthly and yearly goals consistently
- First person to reach Best of Bobs program that rewards and recognizes top performers throughout company in stores nationwide , was recognized through program every year employed
Franchise Owner
Cricket wireless
08.2017 - 09.2018
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Increased business with improved marketing and customer service strategies.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Introduced new methods, practices, selling methods to achieve the best customer experience possible
Sales Representative
Comcast Xfinity
09.2016 - 08.2017
- Worked in an environment which required me to sell to people who were not there to buy my product(NBA games, home shows, airports, outside events ), displayed great communication skills and being able keep customers happy with a positive retention rate.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Attended trade shows and conferences regularly to increase brand visibility.
- Exceeded monthly sales targets and quotas consistently.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong client rapport to establish diversified network of connections.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Representative/manager
Cricket wireless
01.2014 - 01.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Set up events outside the store to promote brand awareness
- Promoted to Manager within 6 months
Education
Associate of Business - Business Management
Rowan College At Burlington County
Pemberton, NJ08.2017
High School Diploma -
Burlington Township High School
Burlington, NJ2013
Skills
- Excellent communication
- Client Needs Assessment
- Creative Solutions
- Upselling Techniques
- Public Speaking- Preformed Standup Comedy for 2 years at professional venues, spent time doing open mics to gain experience and took classes on own time to build skill
- Presentation Skills
- Exceptional Customer Service
- Promotional Sales Events
- Problem Solving
- Coaching and Mentoring
- Strategic Selling
- Emotional Control
Timeline
Sales Associate Team Leader
Bobs Discount Furniture
11.2018 - Current
Franchise Owner
Cricket wireless
08.2017 - 09.2018
Sales Representative
Comcast Xfinity
09.2016 - 08.2017
Sales Representative/manager
Cricket wireless
01.2014 - 01.2015
Associate of Business - Business Management
Rowan College At Burlington County
High School Diploma -
Burlington Township High School
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