MAO KINGSTON
Bentonville,AR
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Specimen Tech I
Quest Diagnostics
08.2023 - 01.2024
- Must keep specimens organized
- Specimens required to be room temp, refrigerated, or frozen stored in proper temperatures
- Data entry
- Must meet full production of every drop to be sent off to Lexena
- Meetings and classes to constantly stay up to date with training.
Dispatcher
NWA Courier - Logistics
08.2021 - 06.2023
- Keeps track of weekly cycle count in the warehouse
- Worked with logistic companies such as: MNX, DHL, Quick & Sterling, UPS, Fedex for shipment needs upon their request
- Keeps track of weekly cycle count in the warehouse
- Made sure drivers made deadlines and were up to standard for logistic needs
- Inbound and outbound boxes as directed and needed
- Locate and communicate with general managers if inventory is missing
- Answer phone call to help couriers or customers with information needed about jobs
- Worked with Fedex and UPS shipments daily
- Data entry
- Jobs have harsh deadlines are sometimes very time sensitive
- I'm in charge of making sure these jobs are met
- Bimonthly testing to meet the logistic standards of knowledge required for this job
- Ability to make jobs for courier clean, professional, and easy to read
- Able to guide the tri-state area of couriers to help achieve the job is delivered
- TSA certified.
Shift Leader
Paradies Lagardere
03.2021 - 08.2021
- In charge of managing 4 stores
- In charge of shift exchanges
- Responsible for audits and money safe
- Responsible for inventory to meet the demands of customers.
Dock Clerk
CDS - Customized Distribution Services Logistics
10.2020 - 03.2021
- Responsible for shipping and receiving for logistic drivers
- Help coordinate drivers for receiving in the warehouse
- Able to keep up with the high paced environment
- Minor HR work
- Able to communicate via phone and email with the home quarters
- Data entry and inventory entry.
Front Desk Receiving Assistant
Atlantis Jewels
10.2019 - 02.2020
- Responsible for receiving, identifying, labeling, and coding jewelry so it may go to the correct jeweler
- Able to keep up with the high paced environment and holiday demand
- Able to work with flexible hours depending on large shipments
- Answers phones to assist with JPC Penney's associates
- Was able to work under pressure of large shipments.
AP Analyst, Contact Center Walmart
Walmart Stores, Inc.
11.2017 - 09.2019
- Responsible for Social Media Escalations and Store Return Management
- Responsible for identifying, distinguishing and analyzing multiple components of a problem and providing conclusions to stores, using high-level quantitative skills
- Work cross-functionally and collaborate on assigned projects with Loss Prevention Managers
- Programs such as MARCH, VERINT, and Inkiru Portal
- Walmart Stores Inc
- Produce Logistics: Responsible for assisting shipment order adjustment for stores
- Coordinate with produce logistic centers for stores
- Help stores beware of produce recalls.
Customer Service
Road Runner
06.2017 - 10.2017
- Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept
- Monitor cash over/short, inventory shrinkage, and drive offs daily
- Follow and enforce all Company Policies and Established Procedures in the store Operations – enforce 100% of the time age regulation
- Communicate and perform all price change request, as requested by the Operations Manager
- Communicate any problems with merchandise pricing to the Price Book Administrator
- Implement and enforce all merchandising and vendor policies and procedures
- Enforce all Safety and Security Issues and report any and all unsafe conditions.
Server
The Hive
09.2014 - 06.2017
- Work directly with kitchen staff to provide feedback on menu, quality and product presentation
- Extensive knowledge wine pairings to meals
- Responsible for room service and amenity-based deliveries
- Shared knowledge of property art with customers
- Responsible for maintaining a pleasant experience and create ambiance for people dining in restaurant
- Barista for morning services.
Assistant Manager
Murphy USA
06.2013 - 07.2014
- Responsible for store security and night closure
- Assisted customers with gas purchases
- Responsible for compliance on Process and Regulations related to age restriction sales
- Responsible for over $200 cash drawer and locked safe
- Responsible for maintaining high merchandise presentation standards to ensure a customer-friendly environment.
Beauty Advisor, Service Clerk and Photo Lab Tech
Walgreens
08.2010 - 09.2011
- Responsible for store security and night closure
- Responsible for store CCR merchandise reset
- Helped customers find needed sale products
- Maintain knowledge of products for beauty advisory
- Responsible for over $5,000 cash drawer
- Responsible for maintaining high merchandise presentation standards to ensure a customer-friendly environment
- Responsible for photo lab closing procedures.
Customer Service Representative
Halloween Express
09.2009 - 11.2009
- Responsible for store security and night closure
- Responsible for store seasonal merchandise reset
- Helped customers choose costumes, accessories and other items
- Assisted customers in designing unique costumes
- Responsible for over $3,000 cash drawer
- Responsible for maintaining high merchandise presentation standards to ensure a customer-friendly environment.
Key Holder
Vintage Stock
02.2008 - 11.2008
- Responsible for store security and night closure
- Engages in conversation with customers to understand their music, DVDs, video games and other item needs
- Responsible for over $2,000 cash drawer
- Store Manager and Assistant Manager in executing store sales and operational goals
- Assists and supervises new Sales Associates to create and maintain a good customer experience
- Responsible for modeling and acting in accordance with Vintage Stock's standards and guiding principles in absence of the Store Manager or Assistant Manager
- Keep store operating to standard and to set an example for the sales team
- Supports Store Manager or Assistant Manager in implementing company programs by working directly with shift team to execute daily action plans that meet operational and organizational objectives.
Education
High School Diploma -
Rogers Senior High School
Rogers03.2007
Certificate of Completion: Introduction to Networking - undefined
NTI
Skills
- Oracle
- Putty
- Microsoft Office
- Customer Relations
- Database Management
- Data Entry
- Dispatching procedures
- Verifying coverage
- Inventory Control
- Guest Relations
- Call Routing
- Correspondence drafting
References
- JD Jooste, (734) 417-7917, Supervisor
- Michael Williams, (479) 418-6638, Operational Manager
- Shannon Vivian, (919) 270-0916, Pricing Analyst
Timeline
Specimen Tech I
Quest Diagnostics
08.2023 - 01.2024
Dispatcher
NWA Courier - Logistics
08.2021 - 06.2023
Shift Leader
Paradies Lagardere
03.2021 - 08.2021
Dock Clerk
CDS - Customized Distribution Services Logistics
10.2020 - 03.2021
Front Desk Receiving Assistant
Atlantis Jewels
10.2019 - 02.2020
AP Analyst, Contact Center Walmart
Walmart Stores, Inc.
11.2017 - 09.2019
Customer Service
Road Runner
06.2017 - 10.2017
Server
The Hive
09.2014 - 06.2017
Assistant Manager
Murphy USA
06.2013 - 07.2014
Beauty Advisor, Service Clerk and Photo Lab Tech
Walgreens
08.2010 - 09.2011
Customer Service Representative
Halloween Express
09.2009 - 11.2009
Key Holder
Vintage Stock
02.2008 - 11.2008
High School Diploma -
Rogers Senior High School
Certificate of Completion: Introduction to Networking - undefined
NTI
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