Maple Gray
Hollywood,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FHIA Remodeling
Fort Lauderdale, Florida
05.2024 - 09.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Fleet Coordinator
Verizon Connect
Miami, Florida
05.2022 - 01.2024
- Oversaw hiring processes for personnel assigned to work in the fleets.
- Inspected equipment for wear, specifications adherence and issues.
- Completed or assisted with difficult or skilled tasks.
- Established and enforced policies regarding vehicle use, maintenance, and driver conduct.
Lead Sales Consultant
Asurion
Miramar, Florida
02.2021 - 03.2022
- Maintained up-to-date records of inventory levels, pricing, orders, invoices.
- Collaborated with internal teams such as marketing, operations, finance. to ensure successful execution of projects.
- Greeted and assisted customers to foster positive experiences.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
Education
GED -
GED
Miramar, Florida01-2023
Skills
- Complaint resolution
- Account updating
- Scheduling
- CRM software
- Relationship building
- Call center procedures
- Complaint handling
- Quality assurance controls
- In-store support
Timeline
Customer Service Representative
FHIA Remodeling
05.2024 - 09.2024
Fleet Coordinator
Verizon Connect
05.2022 - 01.2024
Lead Sales Consultant
Asurion
02.2021 - 03.2022
GED -
GED
Similar Profiles
Aaliyah ManningAaliyah Manning
Customer Service Representative at FHIA RemodelingCustomer Service Representative at FHIA Remodeling
Chad DelkChad Delk
Design Consultant at FHIADesign Consultant at FHIA
Jessica SpurgeonJessica Spurgeon
Design Consultant at FHIADesign Consultant at FHIA