Mapuana Ana Parker
Liberty Hill,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Tax Examiner Tech
IRS
01.2024 - Current
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
- Interpreted and applied federal tax codes for personal 1040X amended taxes returns.
Accounting Assistant
JB Goodwin Realty
01.2024 - 03.2024
- Prepare Disbursement Agreements and issued commission checks for real estate transactions and invoicing for lease transactions
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Processed daily bank deposits
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Independent Benefits Consultant
Aflac
12.2022 - 12.2023
- Generating new business opportunities through B2B, company leads, networking, referrals and cold calls
- Continuing to service employer customers through ongoing consultation on topics regarding new benefits options, the latest benefits trends, etc
- Implemented a comprehensive benefits training program for HR staff, increasing their knowledge of available plans and enhancing their ability to assist employees.
- Analyzed benefits usage data to identify trends and areas for improvement in plan offerings.
- Collaborated with HR teams to create and distribute informative materials about benefit options and enrollment procedures.
- Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
Escrow Assistant/Funder
Texas National Title
05.2022 - 11.2022
- Maintained open communication with lenders, brokers and borrowers
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements
- Checked signatures and legal descriptions for accuracy and integrity
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions
- Received incoming funding wires, balanced and disbursed funds to all parties
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
Senior Mortgage Loan Processor
Lenox Financial Services
03.2019 - 05.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout the mortgage process
- Reviewed financial statements and contacted institutions and customers to clarify details
- Handled any conditions sent from underwriting departments and prepared file for final clear-to-close
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Uphold complete confidentiality of all submitted information according to release guidelines
- Reviewed and validated details of loan applications and closing documentation
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
Loan Officer
ProLending Services
11.2017 - 02.2019
- Originated, reviewed, processed, closed and administered customer loan applicants with traditional lenders and government agencies
- Maintained strict compliance with regulatory requirements
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Obtained copies of applicants' credit histories and reviewed paperwork to determine creditworthiness
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Proactively identified solutions for customers experiencing issues
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
Skills
- Customer service
- Time management
- Critical thinker
- Detail oriented
- Attention to detail
- Multitasking
- Excellent negotiation skill
- Teamwork and collaboration
- Organizational skills
- Leadership
- Problem-solving
License
TX Department of Insurance TXINS00506792
Timeline
Tax Examiner Tech
IRS
01.2024 - Current
Accounting Assistant
JB Goodwin Realty
01.2024 - 03.2024
Independent Benefits Consultant
Aflac
12.2022 - 12.2023
Escrow Assistant/Funder
Texas National Title
05.2022 - 11.2022
Senior Mortgage Loan Processor
Lenox Financial Services
03.2019 - 05.2022
Loan Officer
ProLending Services
11.2017 - 02.2019
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