MAQUALA (Makayla) VARNELL
Wichita,USA
Summary
Dedicated freight broker with over 10 years of experience in customer service and logistics. Proven track record in managing customer relationships and resolving complex issues to deliver efficient freight solutions. Expertise in negotiating rates, managing transportation logistics, and ensuring timely deliveries. Thrives in fast-paced environments, leveraging problem-solving and collaboration skills to drive success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freight broker's Assistant
King of Freight
Wichita, Kansas
11.2023 - 06.2025
- Coordinated shipments between shippers and carriers to ensure timely deliveries.
- Negotiated freight rates with transportation providers for cost-effective solutions.
- Managed customer communications to address inquiries and resolve issues promptly.
- Developed relationships with clients to understand their unique shipping needs.
- Prepared shipping documentation to comply with regulatory requirements and standards.
- Quoted potential customers on price of freight brokerage.
- Cold called new customers to increase profits.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
- Coordinated the entire shipping process, from pick-up to delivery of goods.
Insurance Account Representative
Diana Ratliff State Farm
Wichita, USA
12.2022 - 10.2023
- Managed multiple accounts simultaneously while meeting deadlines for each one.
- Prepared documents such as quotes, declaration pages, invoices or certificates of insurance.
- Collaborated with underwriters, agents, and other representatives on complex cases.
Education
Some College (No Degree) - Marketing and Sales
Kansas State University
Manhattan, KSSkills
- Insurance procedures and policies
- Training and development programs
- Customer service and assistance
- Licensing requirements
- Policy coverage knowledge
- Billing and payment processes
- Underwriter collaboration
- Oversize cargo transport
- Cold calling techniques
- Freight processing and coordination
- Rate negotiation strategies
- Logistics management
- Problem solving skills
- Account management
Certification
- Property and Casualty Insurance License
- Food Handlers Certification
- ServSafe Certification
References
- Kirby Smith, Insurance Agent, (316) 706-8321, Kirbysmith@gmail.com
- Tom Williamson, Sales Representative, (323) 481-0834, Tom.williamson@sysco.com
- Emmanuel Kolluri, Advisory Board Executive, (316) 207-4666, Ekolluri@gmail.com
Timeline
Freight broker's Assistant
King of Freight
11.2023 - 06.2025
Insurance Account Representative
Diana Ratliff State Farm
12.2022 - 10.2023
Some College (No Degree) - Marketing and Sales
Kansas State University
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