MaQuan Winchester
Dallas,North Carolina
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes, notably with Spark. Skilled in utilizing GPS navigation and maintaining safe driving practices, coupled with exceptional interpersonal skills to build customer rapport. Achieved significant improvements in punctuality and reliability, demonstrating a commitment to excellence and teamwork.
Overview
11
11
years of professional experience
Work History
Driver
Spark
11.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Shopper
Instacart
10.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Verified each item matched order sheet's description.
Dasher
DoorDash
Gastonia, NC
10.2019 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
- Verified orders prior to completing deliveries to avoid customer complaints.
Driver
Lyft
Gastonia, NC
01.2019 - 11.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Call Center Representative
C3i Solutions
Kings Mountain, NC
09.2018 - 03.2019
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Assisted quality assurance by inspecting items and removing defective parts.
- Took on additional shifts during peak work periods to keep projects on schedule.
Line Worker
Nestle
Gaffney SC
08.2017 - 05.2018
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Assistant Manager
Family Dollar
Gastonia, NC
08.2016 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Family Dollar
Gastonia, NC
03.2014 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
N/A - Undecided
Mars HIll College
Mars Hill, NCSkills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- Loading and unloading
- Driving in Adverse Conditions
- Passenger transportation
- Relationship Building
- Accident Prevention
- Order picking and processing
- Customer rapport
- Passenger Assistance
- Multitasking Abilities
- Interpersonal Skills
- Self Motivation
- Teamwork and Collaboration
Timeline
Driver
Spark
11.2022 - Current
Shopper
Instacart
10.2020 - Current
Dasher
DoorDash
10.2019 - Current
Driver
Lyft
01.2019 - 11.2022
Call Center Representative
C3i Solutions
09.2018 - 03.2019
Line Worker
Nestle
08.2017 - 05.2018
Assistant Manager
Family Dollar
08.2016 - 10.2017
Cashier
Family Dollar
03.2014 - 10.2017
N/A - Undecided
Mars HIll College