Zahkeiyahh Jones

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Performed medical records management, including filing, organizing and scanning documents.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

• Maintained current and accurate medical records for patients.
• Performed UDT on both female and male patients
• catheterized both female and male patients
• Responded to correspondence from insurance companies to verify patient's coverage.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.
• Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
• Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.

• Assisted with patient intake and vital signs, ensuring accurate and efficient documentation.
• Administered medications and injections with attention to proper technique and patient comfort.
• Provided patient education on medication instructions, follow-up care, and lifestyle modifications.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Performed triaging, EKGs and wound care in a fast paced urgent care setting. Assisted providers with
procedures such as suturing, casting and minor surgeries. Obtained and input patient's vital signs,
reviewed symptoms, medical history and medications with patient and input into EHR. Checked in
patients, scanned insurance cards/ photo ID, collected copays, reviewed eligibility of insurance, and
scheduled appointments.

Assisted podiatrist in wound care, nail care, and orthotic fittings. Utilized EMR system for documenting
patient information and treatment plans. Managed inventory and ordering of supplies for the podiatry
clinic. Assisted with minor surgical procedures under supervision of a podiatrist. Provided patients’ test
results when appropriate and transcribed messages for the provider. Obtained prior authorizations for
procedures and/or medications. Checked in patients, scanned insurance cards/ photo ID, collected copays,
reviewed eligibility of insurance, and scheduled appointments. Scanned Medical Records into EHR.
Scheduled any appointments for patients. Logged all laboratory data and organized medical supplies.