Maquir Silva
Canal Winchester,OH
Summary
Dynamic, bilingual customer service associate with a proven track record in building strong customer relationships and promoting products effectively. Recognized for top appointment-setting achievements, committed to delivering exceptional service and driving sales growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Acorn Stairlifts
Lorain, Ohio
02.2025 - Current
- Contacted potential and existing customers about Acorn Stairlifts service upgrades and/or new services
- Maintained a positive attitude while addressing customer concerns and finding solutions
- Developed strong customer relationships
- Managed detailed records of customer interactions
- Promoted available products and services to customers
- Improved my product knowledge on a continuous basis to provide excellent service to customers
- Maintained a database of current contacts, prospects and leads for future follow-up purposes.
- Top Appointment Setter for September and October
- Provided support for all Spanish speaking customers
Sales Associate
Cheap Tobacco
North Ridgeville, Ohio
03.2022 - 06.2025
- Maintained organized inventory displays to enhance customer shopping experience
- Conducted inventories on a regular basis to track stock
- Resolved customer inquiries and complaints
- Utilized point-of-sale systems to process transactions, such as accepting payments, issuing receipts, etc.
- Developed strong relationships with repeat customers
- Adapted sales strategies based on customer interactions and feedback
- Maintained cleanliness of store environment including floors, windows, displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sr Latin America Sales Coordinator
MTD Products Inc.
Valley City, Ohio
06.2016 - 12.2021
- Streamlined order processing and production scheduling for Latin America, optimizing operational efficiency and enhancing customer satisfaction
- Analyzed Latin American market trends, optimizing pricing strategies and sales programs to drive customer satisfaction and revenue growth.
- Developed strong partnerships with logistics teams, enhancing delivery times and customer loyalty.
- Utilized data-driven approaches to recommend improvements.
- Prepared shipping documents for customs, ensuring compliance and smooth international operations.
- Tracked warranty issues, providing solutions to enhance product reliability.
- Prepared weekly sales reports, providing detailed analysis of sales performance against targets.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Exceeded department expectations for productivity
Customer Service Representative
MTD Products Inc.
Valley City, Ohio
06.2015 - 06.2016
- Managed high-volume inquiries efficiently, resolving complex issues related to shipping, product registration, and order tracking
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with cross-department teams to streamline order processing and improve service delivery.
- Participated in regular training sessions to enhance product knowledge and customer service skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Arts - Business Administration And Management
Corozal College
Corozal Town, Belize06-1998
Skills
- Bilingual - Spanish & English
- Customer relationship management
- Employee Relations
- Inventory management
- Order tracking
- Product promotion
- Market analysis
- Administrative tasks
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Adapted sales strategies
- Data collection
- Staff training
- Appointment scheduling
- Inbound and outbound calling
- Product and service solutions
- Sales expertise
- Shipping and logistics
- Multi-line phone system
- Product knowledge
- Senior leadership support
- Task prioritization
- CRM software
- Complaint Resolution
- Research
- Documentation
- Process optimization
- Order processing
- Microsoft Excel,PowerPoint, Outlook
- Account updating
- Service upselling
- Client relations
- Report generation
- Technical troubleshooting
- Shipping and receiving
- Sales closing
- Relationship building
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Acorn Stairlifts
02.2025 - Current
Sales Associate
Cheap Tobacco
03.2022 - 06.2025
Sr Latin America Sales Coordinator
MTD Products Inc.
06.2016 - 12.2021
Customer Service Representative
MTD Products Inc.
06.2015 - 06.2016
Associate of Arts - Business Administration And Management
Corozal College