Mara Alvarez
Los Angeles,CA
Summary
Motivated Restaurant Server experienced in hospitality etiquette and food preparation. Assisted patrons in selecting food and beverage choices while maintaining table settings and enhancing customer satisfaction. Contributed to team success through effective communication and familiarity with POS system operations.
Overview
29
29
years of professional experience
Work History
Restaurant Server
Sizzler Corporation
Los Feliz, CA
09.2021 - Current
- Oversaw daily restaurant operations, ensuring high service standards and smooth workflow.
- Managed staff schedules, securing adequate coverage during peak hours to meet customer demand.
- Trained new employees on company policies and customer service techniques.
- Delivered excellent customer service, enhancing overall dining experience and guest satisfaction.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered outstanding service to guests in a high-volume restaurant setting to high volume of daily customers.
Property Manager
Wilshire Equity Estate
Los Angeles, CA
09.1997 - Current
- Managed tenant relations and addressed concerns promptly to ensure satisfaction.
- Coordinated property maintenance and repairs to uphold quality standards.
- Oversaw lease agreements and ensured compliance with regulations and policies.
- Conducted property inspections to identify maintenance needs and safety issues.
- Collected monthly assessments, rental fees, deposits and payments.
Manager/ Server/Shift Leader
Sizzler Corporation
Chatsworth, California
12.2017 - 09.2021
- Managed staff schedules to optimize labor efficiency and service quality.
- Trained new employees on customer service protocols and operational procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations to ensure compliance with company standards.
Education
Diploma
Los Angeles, CASkills
- Point of sale (POS) system operations
- Operations management
- Customer Service
- Service orientation
- Restaurant /Property Management
- Learning strategies
Timeline
Restaurant Server
Sizzler Corporation
09.2021 - Current
Manager/ Server/Shift Leader
Sizzler Corporation
12.2017 - 09.2021
Property Manager
Wilshire Equity Estate
09.1997 - Current
Diploma