Mara Arnold

Certified Pharmacy Technician

CVS Pharmacy

12.2010 - Current

Assisted in medication preparation and dispensing under pharmacist supervision.
Maintained accurate inventory levels of pharmaceuticals and supplies.
Supported patient interactions by answering inquiries regarding medications and usage instructions.
Learned to operate pharmacy software for prescription processing and record management.
Collaborated with team members to ensure efficient workflow during peak hours.
Participated in training sessions to enhance knowledge of pharmaceutical products and services.
Contributed to maintaining cleanliness and organization within the pharmacy workspace.
Followed safety protocols for handling hazardous materials in the pharmacy environment.
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.